Online ordering hassles

[Dave_From_AK]

We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.

Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.

[stickdog]

I had problems with one of my credit cards when we first started fulltimeing. After they placed a hold on it I explained what we were doing and that we would be traveling all over the USA. I have not had a problem with the card company since, they have learned over time the way we move about. Last Spring as we traveled north someone in GA acquired my CC number, I was contacted about several small charges made a few weeks after we had passed through none were made by me. They knew by fuel charges we were well out of that area and I never charge small amounts, under $10. They cancelled the card and sent a new one.

[unbob]

I've ordered stuff from Amazon for years with many different billing/shipping addresses with no problem. They obviously have much more sophisticated fraud detection systems than some mom & pop operation.

Anyone asking for that kind of personal information loses my business immediately!

[SanCap]

Dave From AK wrote:

jimandsue60 wrote:
What RC plane did you order?

Parkzone Ember 2

That looks great as well as the price.

[Dave_From_AK]

jimandsue60 wrote:
What RC plane did you order?

Parkzone Ember 2

[SanCap]

Dave From AK wrote:
We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.

Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.

What RC plane did you order?

[Ramen]

.

[C-Bears]

That company is going to have to get someone trained better in their fraud department!

There is no way they should have asked for all of that information in an email or otherwise. If they are getting burned with that many fake credit card orders then they need some policy changes.

[SCVJeff]

bp19 wrote:
It sounds like this company has been burned before. After a credit card fraud has been discovered, the credit card company charges back the selling company for the amount defrauded from the customers account. The selling company also becomes a victim too.

Nice they resolved the issue with a little communication.

yeah but requesting all this info in one bundle is unprofessional and just looking for a lawsuit. I'm surprised they didn't request a SS#

[bp19]

It sounds like this company has been burned before. After a credit card fraud has been discovered, the credit card company charges back the selling company for the amount defrauded from the customers account. The selling company also becomes a victim too.

Nice they resolved the issue with a little communication.

[Mountain_Mama]

Sounds good!

[Dave_From_AK]

Update:

When I received the email this morning, I replied, telling them that we were fulltime RVers with AK drivers licenses and a TX billing address, in addition to the CA ship-to address. I told them that I wasn't going to send that sensitive financial information over email.

I just received a reply from them:

Ok Dave,
Sorry about the inconvenience. I will go ahead and release the order to ship to the California address.
Alica

If you have any questions, please do not hesitate to contact us anytime and thank you for choosing AMain.com

Sincerely,

Alica
Customer Service Specialist
AMain.com

All's well.

[SCVJeff]

Do they accept PayPal?

That's WAY too much information for anyone person than you to have on one place.

[rwbradley]

Dave From AK wrote:
We have been fulltiming for over 12 years now, and we have ordered hundreds of items online during that time. I ran in to a brand new set of hoops today.

On Saturday, I ordered an RC plane from AMain.com. This morning I received an email with the following:

Thank you for your order.
Due to our fraud protection policy, we require the following items to be emailed to us at documents@amain.com for our review:

* Photocopy of credit card used for this transaction (front and back of card)

* Photocopy of ID showing name and address, Drivers License or Passport preferred.

* Photocopy of your credit card statement (we do not need to see the transactions, we look for the address information to match your ID, and the card information to match your credit card)

We apologize for any inconvenience this may cause, but we have had to institute these requirements to combat fraud.
Reference your order number when sending your information. Please contact us if you have any questions.

Even if I were foolish enough to send that kind of sensitive information via email, it probably wouldn't satisfy them once they saw my Alaska drivers license, Texas billing address, and California ship-to address for this order.

No big deal. I'll just order elsewhere, but I thought it was surprising that a large vendor would ask for that kind of documentation.

Not only is it enough info to prove your identity, it is enough info to steal your identity... be careful

[amandasgramma]

Quite frankly, I would NOT give them all those copies!!!!! They're asking for too much...and it might compromise your security! Nope, find another place. It's been known to have someone hijack a business' web page. So be careful! BTW -- DH has ordered a # of items for fixing up our "new to us" RV in the last month. NONE of the businesses have asked for all that info!