Coach Net - You decide

[BUCKEYE707]

First let me say that I am sure many out there are satisfied and happy with Coach Net. But so far out of 2 instances I am not very happy with their service. For many years when we had travel trailers and a 5th wheel we had always had Good Sams and I think I used them 2 or three times. As I recall service was good and we can't remember any bad problems worth mentioning with them.
When we bought our motor home Tiffin supplied Coach Net for the first year and we have stayed with them since.
Our first experience with them was in 2011 or 2012 when we had a flat tire. We called Coach Net and they took all the information ref. tire size and said they would call us back. After around an hour or so we called them again to see what they were doing. On hold for a long time until the rep handling our call could get back to us. She advised they were looking for a service for us and would call back.
After we had been sitting along side the road for approx 2 1/2 hours a wrecker driver stopped and to make a long story short was able to provide us with the tire at a very reasonable cost. Later, about another hour Coach Net called and said they could not find anyone with our tire size, used or new. Amazing, but we kind of wrote that one off.
Now, last Thursday (5/29) we were again on the same road as the first time we tried to use Coach Net. This time our tow dolly hub, wheel and tire all came off and went to parts unknown. We never did find it. Anyway, we called Coach Net and told them our situation and that the tow dolly would need to be towed. Again, after we told them everything we were told they would call us back. We did get a call back after about 30 to 40 minutes from a Tech. (?) and again had to tell him all the information, where we were and that the tow dolly could not be repaired along the road. Again, we will call you back. Another 30 to 40 minutes go by and this time we get another person who calls us back and said the info had been passed to them and they were looking into our situation and will call us back. We are now into 3 hours sitting along side the road in the grass. In the meantime I took the car off the tow dolly and had searched for the wheel and hub without finding it. Finally, the rep from Coach Net called and advised they found someone to tow the tow dolly and we would have to pay $275.00 for them to tow it. I advised the rep that according to my information I was covered for the tow dolly being towed. They assured me I was not. I asked for them to check again, and again they said I was not covered and was very argumentive with me. After that call ended we decided to abandon the tow dolly and was just getting ready to leave when a very nice young man stopped and offered to help. We was driving a pickup truck with a flat bed trailer. He lives near us and said he would take the tow dolly back to where we lived and refused any offer or re-embursment. When we get home we will be in contact with him and take care of him though. He dropped the tow dolly off right where we ask him to.
So by now I am not happy at all. We leave where we were broke down and get about 75 to 100 miles down the road and we get a call from Coach Net that they had made a mistake and in fact our tow dolly was covered to be towed. Now I was really not happy, but kept my cool and ask for a supervisor. Well, got the usual reply, we will call you back. I have since called them 3 times in an effort to speak with a supervisor and always get the same answere, "we will call you back". No call to date. All I ask for with the last rep I spoke with is that I be compensated with another 2 or 3 year coverage since they screwed up, and if they wanted to keep me as a customer.
To top all of this off we now have some ants in the coach from sitting along side the road in high grass for over 3 hours.
So when this subscription ends I will be looking into Good Sam's again. I know they have their problems also but my experience with Coach Net has been very unsatisfatory at the best.

[RayChez]

I got some bad fuel in Sundance South Dakota and my filters plugged up. I did not have a spare so I called Coach Net. They showed up within an hour and towed my coach to Gillette, Wyoming. I believe it was like seventy miles to a Freightliner shop. It was kind of late when we arrived so Freightliner had some shore power so I could hook up for the night and they got it going the following day. Coach Net did a fantastic job and it cost me zero. I had Freightliner lube and change the oil since it was there. They found the fuel filter was pretty well plugged up. For all they done at Freightliner it cost me $150.00. This was way back in 2003. I always carry a extra fuel filter now.

[Sully2]

I wouldn't have anyone BUT CoachNet...

[DanTheRVMan]

MRUSA wrote:
My experiences with Coach-Net have been excellent. Major blow-out, they brought me a new tire and had me on my way within two hours. Stuck in mud, they arrived within one hour and pulled me out.

I would not go on the road without them.

The above experience is the truth

The bad experiences are the truth

It really depends on IF and WHO Coach net has a service contract area where you brake down

Same for the competition.

ALL these service programs are a******shoot depending on where you brake down.

[DanTheRVMan]

MRUSA wrote:
My experiences with Coach-Net have been excellent. Major blow-out, they brought me a new tire and had me on my way within two hours. Stuck in mud, they arrived within one hour and pulled me out.

I would not go on the road without them.

The above experience is the truth

The bad experiences are the truth

It really depends on IF and WHO Coach net has a service contract area where you brake down

Same for the competition.

ALL these service programs are a******shoot depending on where you brake down.

[MRUSA]

My experiences with Coach-Net have been excellent. Major blow-out, they brought me a new tire and had me on my way within two hours. Stuck in mud, they arrived within one hour and pulled me out.

I would not go on the road without them.

[Dutch_12078]

Someone mentioned Coach-Net being "sold", and that is not the case. Coach-Net was founded as a division of National Motor Club, and remains a division of National Motor Club today. The only significant changes have been the relocation of the Coach-Net call center from Lake Havasu City, AZ to the Dallas, TX area in 2011, and a brand integration program to bring various divisions together under the NMC banner.

[hershey]

Any roadside hazard insurance plan has to depend on the towing service(s) available at the time in the area.
I've had Coachnet for 9 years and used them only once. Involved a 90 mile one way tow on a lowboy. Couldn't have been happier with their service. Hope I never have to use them again, but if I do, I hope to have the same service.

[klm]

Like the OP, I also had a poor coachnet experience, to go along with a very good one. I too was stuck on the side of the road, with no support or help from coachnet. I was very fortunate to limp into a TA center that connected me with a roadside truck service - they got me back on the road. I did complain, and coachnet followed up with me, investigated their response, and ended up reimbursing me my out of pocket costs. I appreciated that, but coachnet left me high and dry at the time of mechanical trouble. On the + side, I had a total engine shutdown, on my toad, and caochnet sent a flatbed, and got me to a certified dealer/repair center. A very positive response and outcome in that one. like other have said, a bit hit or miss. Sorry the op has had 2 misses, it is already stressful when something goes wrong while traveling, and to have to worry about ERS just adds to that.

[The_Texan]

Unless Coachnet has changed in the last year, they have ONE and only one call center and that is in Dallas TX. Also, Coachnet is a wholly owned company and not a contract service from some other company, like Good Sam is. Coachnet has a compliance division and wants your feedback on problems, so please call them on their administrative number.

[catkins]

Please be sure to notify Coachnet of the issues you had. They do want to only provide good service reps. They may well remove them from their local list. They can't fix what they don't know. Did they call and inquire as to your satisfaction with the call?? Have always called us after an service call.

Sorry you had less than great service, Over the years we have had three calls and all went well. I also have relied upon their referral to a shop when on the road.

The service is only as good as the person they send out................... whether they get send by Coachnet or Good Sam.

[rgatijnet1]

I have been with CoachNet and with Good Sams, as well as AAA. Through the years we have used all of them for various things from changing a tire to pulling us out of an RV park after a very heavy rain when the ground got too soft to drive out. I once used them in Dutch John, Utah, and not matter what road service I would have had at the time, they all would have called the one and only service facility.
The main thing that I like and prefer with CocahNet is that if you have a technical issue, you can talk to a tech on the phone who MAY be able to talk you through your problem. None of my other ERS providers had this service. This one feature is what keeps me with CoachNet, since the actual service people that they send out is just the luck of the draw depending on where you need emergency service.

[BUCKEYE707]

I know I probably stired up some when I posted the problems I had. I just wanted to let people know what to expect at times. Sometime the service may be great and other times not so much. Unfortunitly the only times that I have tried to use Coach Net the problems was not solved.
We live near one of the call in centers (Sebring,FL) that handles the calls for roadside assistance from various companies. Don't know which companies though. They are always advertising for representivies. And when a company is always advertising it usually means they pay low and have a constant turn over rate. In their ad they say you are only handling incoming calls so I would imagine it gets confusing and hectic at times when dealing with the different companies they represent.
Bottom line here is I received what I consider poor service. When I pay for service, I expect service. Will I stay with Coach Net? Maybe, we have a few months left on our contract so by the time renewal comes around maybe I will feel better about them.
For those that are not sure which company to go with, Good Sam, Coach Net or one of the other few out there I just wanted to let you know what you may expect.

[kjburns]

Last June, CoachNet towed our MH about 70 miles at no charge.

[down_home]

Not taking at either one. Just the fact Mam just the facts.
Had a good experience with GS in about 2004 or 5, with GS, in Ky blown tire. Took about 30 minutes to get there.
Second and third time, after over an hour or two. We can only find one provider open and he is over an hour away and won't come. It waas a Sunday. Second was more or less a repeat of same.
Coach Net before they were sold, came to our aid, in the p/u and cars and coach several times. I none case all the way from Rodgers Arkansas to a campground, in the middle of nowhere. Way over a hundred miles.
We have both, of them now, due to memberships in FMCA and others and extended warranty.
After seeing many of these type posts, I hope we can count on one or the other when we need them. I understand profitability but I understand service too and that is what we pay for.
We have State Farm but it is limited and you pay up front. I think there are some changes, in where Coach Net will now tow our Mhs too if we break down. I need to read the contract, but don't think we got a new copy, when we renewed.