Getting the dealer to owe up

[Roman_Duck]

We purchased a used DP on the 15th of june, prior to the purchase we went to view, test drive and inspect the coach several times. Each time there was a valid excuse as to why they the dealer weren't able to comply, each time the sales agent "would say what ever you find wrong we will fix it"
So we bought it. We made arrangements to pick it up on the 29th of June.
We arrived 6/29 for PDI/take delivery. In short nothing was done.
The owner of the dealership and us agreed that they fell short on their word and that we would have it in a week without fail.
In addition we still hav'nt had an oportunity to test drive the dp, but we were able to go thru it and develop a repair list on items that were broken.
A week later they delivered the coach with a number of defects that were not repaired.
The delivery driver gave us a receipt for items owed and told us that they have been ordered and as soon as the parts came in they would schedules a repair.(about2 weeks)
Since then we have sent several dozen emails , called,left many voice mails and no response.
Recently (8/15/13) we received a form letter stating"the parts are in, please call make an appointment for install. of the parts". we called and left messages, sent emails, and we get no replys.
In addtion to the above after taking delivery of the DP, we discovered a number of problems with the chassis, Upon this enlightment we call the dealer, spoke to the service writer about chassis issues. The service writer directed us to to take it to a local service center to invesitgate the problems,(we live about 2 hrs away from dealership, and they don't do mechanical repairs)
Upon inspection the service center sent copies of the repair estimate to the dealers service writer, and to us, who forwarded it to the service writer also.
That was on july 15th. Now the coach sits at the service center awaiting approval for repairs.
The SR still has'nt answered any calls/emails
The service center has been charging a storage fee of $85.00 per day after 10 days from delivery of estimate .
Currently the storage fees need to be paid before the coach can be taken.
We would of picked it right up, but due to a severe fuel leak the service center advised not to run the coach due to potentical risk of an engine fire. the cost of repairs exceeds $4,000.00 which at this time we don't have (we had traded in our gasser A and gave a large sum of $$ for down payment and haven't recoup from that yet)


Does anyone has any suggestions on how I can get the dealer to owe up to his oblications. .

That are legal??

Thanks to all who can offer constuctive advice

[dougrainer]

rockhillmanor wrote:

The SR still hasn't answered any calls/emails
The service center has been charging a storage fee of $85.00 per day after 10 days from delivery of estimate .
Currently the storage fees need to be paid before the coach can be taken.We would of picked it right up, but due to a

severe fuel leak the service center advised not to run the coach due to potential risk of an engine fire.

the cost of repairs exceeds $4,000.00 which at this time we don't have (we had traded in our gasser A and gave a large sum of $$ for down payment and haven't recoup from that yet)

WHY if they were supposed to fix a serious fuel leak are YOU being charged by the day while it is in THEIR shop? :?

Regarding the fuel leak. A dealership can NOT legally even sell a vehicle with this type of problem. There are VERY severe new laws about this and other vehicle safety issues on the books now that dealerships MUST abide by when selling a used vehicle.

I would go in and look on the wall for the info regarding this dealerships license. Copy down all the info and start calling the names of who issued this dealerships licenses.

Also what ever brand dealership license they are working under.
You need to call their corp office immediately, they will give you the fastest help with this. It does not matter if the used MH you bought is that brand or not, they are licensed by the manufacture of the main ticket to sell used vehicles and must adhere to their standards.

Also drive down to the city and county buildings this dealership is in and speak to the department that provides him with the license to sell in their town and county. Be sure to show them the fuel line issue.

I have gone this route and you don't need to pay an attorney and trust me by the time you get back into your car after speaking to these people phone lines are burning. Go for their heart and that is their license.

They will yank his license in a heartbeat. Trust me they do not want to loose their license's to operate and you WILL get your MH fixed N/C.

"Also what ever brand dealership license they are working under.
You need to call their corp office immediately, they will give you the fastest help with this. It does not matter if the used MH you bought is that brand or not, they are licensed by the manufacture of the main ticket to sell used vehicles and must adhere to their standards".


EXPLAIN this further. Maybe NY has weird laws, but I fail to see how a Chevy dealer could be gigged for selling a used Ford that had problems. WHAT does his Franchise agreement with Chevy have anything to do with selling used makes of other brand vehicles?????
I am using Chevy and Ford as generic names. Also, the Fuel leak was NOT an item at time of sale or delivery according to the OP's post. The fuel leak came up after they took delivery on a USED unit. What is NY law on used units on this item? Doug

[wny_pat1]

rockhillmanor wrote:
Regarding the fuel leak. A dealership can NOT legally even sell a vehicle with this type of problem. There are VERY severe new laws about this and other vehicle safety issues on the books now that dealerships MUST abide by when selling a used vehicle.

I would go in and look on the wall for the info regarding this dealerships license. Copy down all the info and start calling the names of who issued this dealerships licenses.

Also what ever brand dealership license they are working under.
You need to call their corp office immediately, they will give you the fastest help with this. It does not matter if the used MH you bought is that brand or not, they are licensed by the manufacture of the main ticket to sell used vehicles and must adhere to their standards.

Also drive down to the city and county buildings this dealership is in and speak to the department that provides him with the license to sell in their town and county. Be sure to show them the fuel line issue.

I have gone this route and you don't need to pay an attorney and trust me by the time you get back into your car after speaking to these people phone lines are burning. Go for their heart and that is their license.

They will yank his license in a heartbeat. Trust me they do not want to loose their license's to operate and you WILL get your MH fixed N/C.

and NYS does have some of the best consumer protection laws in the U.S.

[rockhillmanor]

The SR still hasn't answered any calls/emails
The service center has been charging a storage fee of $85.00 per day after 10 days from delivery of estimate .
Currently the storage fees need to be paid before the coach can be taken.We would of picked it right up, but due to a

severe fuel leak the service center advised not to run the coach due to potential risk of an engine fire.

the cost of repairs exceeds $4,000.00 which at this time we don't have (we had traded in our gasser A and gave a large sum of $$ for down payment and haven't recoup from that yet)

WHY if they were supposed to fix a serious fuel leak are YOU being charged by the day while it is in THEIR shop? :?

Regarding the fuel leak. A dealership can NOT legally even sell a vehicle with this type of problem. There are VERY severe new laws about this and other vehicle safety issues on the books now that dealerships MUST abide by when selling a used vehicle.

I would go in and look on the wall for the info regarding this dealerships license. Copy down all the info and start calling the names of who issued this dealerships licenses.

Also what ever brand dealership license they are working under.
You need to call their corp office immediately, they will give you the fastest help with this. It does not matter if the used MH you bought is that brand or not, they are licensed by the manufacture of the main ticket to sell used vehicles and must adhere to their standards.

Also drive down to the city and county buildings this dealership is in and speak to the department that provides him with the license to sell in their town and county. Be sure to show them the fuel line issue.

I have gone this route and you don't need to pay an attorney and trust me by the time you get back into your car after speaking to these people phone lines are burning. Go for their heart and that is their license.

They will yank his license in a heartbeat. Trust me they do not want to loose their license's to operate and you WILL get your MH fixed N/C.

[Go_Dogs]

Others may disagree, but this is why you need to get a used unit inspected by a pro. No money is to be handed over until you are satisfied with the unit. Wouldn't it have been better to just walk away from this mess?

[doxiemom11]

I would suggest that you pay for a tow and get the coach off the lot that is charging you so much for storage. That amount is outrageous under the circumstances. A tow will be expensive, but maybe your insurance can assist since it cannot be driven. If not, do whatever you can to stop those charges. Drive down there and discuss with them. See if there is another lot close by that will let you park it. A storage facility in the area may be cheaper.

[J-Rooster]

The Attorney General of New York can handle matters such as these. I lot of people are unaware that handling consumer matters are a big part of there job.

[jorbill2or]

I'd get it out of the service center asap use a credit card .. whatever to fix the fuel leak at least so you can move it then stop the 85.00 a day fees,(Those are more outrageous and will add up VERY quickly)! on the chance the dealer goes under or whatever before you can get it resolved.
I think I saw once someone said keep 10% set aside as a repair fund on any used MH you purchase ... Good advice for the future or for the rest of us.

[Bob___Ann]

As stated several times already; you best have something in writing. If not go through the BBB (Better Business Bureau) Probably your only chance if nothing is in writing. Also as already asked what dealer in this and where are they located?

[dbbls]

Two words, "Buyer Beware".

[tandkj]

STRONGLY suggest you post a review here so all can learn - http://www.rvservicereviews.com/

[I_am_still_wayn]

You obviously have a difficult situation. You would be very wise to make an appointment with the dealer principal for a face to face meeting. In that meeting be polite and business like. Be very definite in what you want the dealer to do and the time frame in which it has to be done. If the dealer does not give definitive answers, then reiterate until you get a definite answer all the time being polite and business like. Prior to that meeting ascertain if your state allows for audio recording with one party approval. If they do, then consider carrying a miniature voice recorder to that meeting.

If that meeting fails, you have no recourse than either to sue the dealer or pay for the repairs and move on.

[wny_pat1]

Roman Duck wrote:
Does anyone has any suggestions on how I can get the dealer to owe up to his oblications.

That are legal??

Believe it or not, your best friend is in Albany!!! The New York State Attorney General Eric T. Schneiderman. Contact his office and he can help you. If you are talking about a NYS dealer, he will have them jumping through hoops for you in no time.

And make sure you document everything that transpires concerning your problem with the dealer- names, times, dates, the whole ten yards.

[koda55]

I hope you have everything is writing where they said they would fix everything and that you have a list.

[Lipets]

Well so others don't get screwed over by this dealer who is it?

[WyoTraveler]

I think when I went back and heard the excuses before puchase I would get the idea after purchase it wouldn't get any better. A better solution in the beginnng is to make a list of problems and deduct that from the offering price.