Non-responsive manufacturers

[stubblejumper]

First of all does anybody know or have an approximation of how many members we have on this forum?

Why I ask is that I am getting sick and tired of manufacturers (coach and accessories) that crow about their websites and online service and then fail to respond when you contact them I:E HWH.

What I would like to do is contact these web sites and remind them that we have XXXXXX number of owners who see these "non responders" noted on this site.

If they are not going to respond then they should shut down their web site.

I have two advantages to do this
1) They P.M.O.
2) I am retired and have enough spare time to become an annoyance to them.

Wayne

[crasster]

I think at least an area where established users can vote on RV manufacturers and review them would be good. That way it's not a war party of sorts, but if a manufacturer is poor with service, it will reflect in reviews.

[B_s_Bunch]

Executive wrote:
If you want your response in English, press one. Spanish, press four, etc. etc. etc...:B:B:B....Dennis

funny but so true dennis. I have had good response with HWH when I needed them. However the last time I had contact with them over a year now, it took a couple days to respond. Cut backs was the reason. Larry

[Executive45]

If you want your response in English, press one. Spanish, press four, etc. etc. etc...:B:B:B....Dennis

[wallynm]

Do not know how true this is but some one said "We have currently over 1.2 million members. "

Given you post terminology but you problem could be your attitude.

stubblejumper wrote:
First of all does anybody know or have an approximation of how many members we have on this forum?

Why I ask is that I am getting sick and tired of manufacturers (coach and accessories) that crow about their websites and online service and then fail to respond when you contact them I:E HWH.

What I would like to do is contact these web sites and remind them that we have XXXXXX number of owners who see these "non responders" noted on this site.

If they are not going to respond then they should shut down their web site.

I have two advantages to do this
1) They P.M.O.
2) I am retired and have enough spare time to become an annoyance to them.

Wayne

[jerseyjim]

It's all a matter of money...and keeping their "dealers" happy. For instance,take POWERGEAR. Back in the early 2000s, you had a problem, call them up. A real-ive human would get on the phone and give you all the info you needed to do the fix.
Then...I understand, their "authorized dealers" complained the CUSTOMERS were doing the fixin' and not them....costing them alot of (projected) income and our $100/hour. So now, as far as I know...all we have is accessing the POWERGEAR site....which has all the info for all their products available for download.

Response? Must be the new "customer service" technique....where the customer knows more than the clerk does (in a store)...or simply ignore any e-mail requests until it suites THEM to respond. If at all.

[John_S_]

HWH ill call you back if you leave a message. I found them to be very responsive.

[wny_pat1]

Easy way to work yourself into a heart attack or stroke!

[stubblejumper]

Easy to say ignore them when you have access to a large number of RV dealers, service centers and can pick and choose. Not so simple when you are 100's of miles from service centers, ONLY HWH dealer is 300 miles away and does not have time to spend on phone, and HWH 800 # only works in US, so often must rely on what ever info one can get, and do diagnostics and servicing yourself. No mobile techs or servicemen in this part of the country. Almost every manufacturer states on their site, call or email for assistance. A lot on this site complain about crappy service at dealers, service places etc.. who do you complain to when you have no choice but to do it yourself relying on info from manufacturers.
Thank god for people like Doug Gainer.

[down_home]

I've had a problem with way too much slop in the Roadmaster Baseplate and horns since new. Called Roadmaster a couple times right after we first used it and then later. Now three years down the road and we were told by CW that they would call the mfg next day. Nothing. Tried to day it was normal wear. The mirror closet door will jump out of its
track from the impacts on many stops.
I've hoped to see Roadmaster at a Rally but they don't attend but one or two.
CW said it was normal wear. Replace baseplate and horns in three years 10,000 miles???

[randallb]

T/B,
How does this relate to after the purchase support?
Randy

[Tom_Barb]

This week I tried to order a awning from CW, I gave them the spec, and they said they would get back with the price.

I waited two days. no call

I called them back, they said they could not match the fabric on the other awnings and I would have to use an off the shelf awning, and the price will be _____. That price was with a 3 year extended warrantee and no arms.

I called Newmar, they said sure we can get that awning in the fabric to match, plus arms and metal cover, the price is. _____. which was cheaper than CW

I ordered it.

today CW called and wanted to know if we would like to place the order, I told them no, and told them why.

shop with your bucks. and let the losers know why they are losers.

[randallb]

With staff cut backs there is very little and there will be less direct contact customer service. With the slow down most manufacturers are going back to the "letter of the law" as far as their dealer agreements are concerned. Enough RV dealers and RV accessory dealers have complained to the manufacturers of the RVs and associated products about said manufacturers not abiding by the "dealer agreement". Which has a direct impact on the dealer's bottom line. Since this agreement is a signed contract you will get, "Contact your local dealer/accessory retailer" more often from every one instead of direct support. Deal with it or you will have no support network to install or warranty your products. There is no advantage (profit) to being a product "dealer" if the manufacturer is providing direct support to the end user.
Randy

[Sully2]

I dont know...and dont care what your ***** with HWH is but Ive needed to contact them 2 times in the last 13 years...and they answered the phone and the second time stayed ON the line while their tech and I worked out a problem.

Count me out of your war party

[Vulcaneer]

You really think they care?