Camping World Syracuse - Not Too Good

[Bruce_Brown]

First off let me say I'm normally a pretty mellow guy who doesn't complain much, but yesterday afternoon was pretty inexcusable.

I am currently doing a trailer rehab and needed a few items. I was headed to Syracuse and figured Camping World would have what I needed in stock. They had some of it, not all, and it sure looks like they're really cutting back on inventory. Unfortunately that seems to be business today - that part I understand. The prices at the store were quite a bit higher than those on the internet, but I didn't want to wait for shipping.

But wait I did...

After gathering up my stuff I headed to the register. There was no one was there so I headed back to the service counter, as it's located in the center of the store. I asked if I could check out there - nope, I had to check out up front. I looked around a few more minutes hoping to find some other stuff on my list before headed back up front. Still no one there.

According to my watch I waited at the register for about 4 minutes. In that time no less than 5 people walked by me, each one ignoring me as well as the next. There were 3-4 salespeople within 10 feet of the register, none with customers, none willing to step out of their cubicle and help. There were 2 young ladies at the reception desk, about 15 feet away, both deeply buried in their cell phones. There were 3 people just outside a side door, appearing to be on a smoke break.

Being on a schedule myself, I was done waiting. I simply put my stuff on the counter by the register and walked out. Not one person even seemed to notice. Needless to say I won't be heading back to Camping World Syracuse any time soon.

[rgolding]

Interesting about having a bad experience at Syracuse, NY. We were traveling back from Canada and tore up a tire. My fault. Staying in the area for a day and brought in the bad tire to the Syracuse Camping World. It is a little hard to get to.

The young lady in service biggest concern was how fast I needed it. I said I would be back by the next morning about the same time. That put a smile on her face. Next morning as promised it was ready. Couldn't ask for more.

I do remember a little wait at the cash register to find someone to take my money, but they eventually did.

I'm happy. Over all a good experience. But everyone can improve.

[gotsmart]

I have found that the Service Bell app that I loaded on my iPhone works wonders. Staff at any establishment show up to see where the sound is coming from - even when they know that there is no bell on the counter.

I'm sure that similar apps are available for other brands of smart phones.

[Retired_Alex]

I have always found that after waiting a few minutes a loud "Cashiers up front' usually gets someone's attention.

[mileshuff]

darsben wrote:
THAT IS THE BEAUTY OF ORDERING ONLINE. You do not have to deal with stores who do not value their customers.

I have worse problems online. When there is a problem with my order, wrong item shipped, defective product etc. its often difficult to get anyone on the phone to deal with the issue. Emails are ignored.

While I find CW's prices rather high, the 3 stores I've been to in AZ all have very helpful staff and never have had the wait people experience at other CW's.

[fla-gypsy]

I have a feeling that the management and some employees will have a new appreciation for customers and the register will be manned in the coming days at this location. Just saying!

[RL_Rahe]

Bruce,

So sorry for your experience in Syracuse. No excuses, we dropped the ball. I have sent your message to the proper management and we'll use this as a learning experience. Our apologies and we appreciate your business.

[Good_Sam_Care_T]

rockhillmanor,

Thank you for your time and message. I have also included your post to our executive team for review and follow up.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

[Good_Sam_Care_T]

Bruce Brown,

Thank you for your time and message. I would like to apologize for the very poor customer service. I have forwarded your post to our executive team for review and follow up. Thank you again for your post.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

[RV_CONUS]

Camping World

[tmmar]

Should have posted this in the Dear Marcus Camping Word section. Maybe you would get a reply, but I doubt it. In any case, they should be made aware of the problems existing in their stores.
I said that I doubted that you would get any resolution because I posted a complaint I had about Camping Worlds shipping costs. Got a reply from 'Marcus Lemonis' (I put this in quotes because I'm sure that it was someone who works for him and not Marcus himself)shortly after my post saying that they would look at it the next day. That was September 9th. Still have not seen anything further on that concern.

[darsben]

The customer is last in Syracuse. I will not set foot in CW Syracuse because they do not treat customers right. My dealings with them previously for repair have soured me on this store. Do not bother complaining to store as you will get an education as to why you are wrong and they are right. In fact they will try to convince you that you did not wait.

THAT IS THE BEAUTY OF ORDERING ONLINE. You do not have to deal with stores who do not value their customers.

[rockhillmanor]

After gathering up my stuff I headed to the register. There was no one was there so I headed back to the service counter, as it's located in the center of the store. I asked if I could check out there - nope, I had to check out up front. I looked around a few more minutes hoping to find some other stuff on my list before headed back up front. Still no one there.

According to my watch I waited at the register for about 4 minutes. In that time no less than 5 people walked by me, each one ignoring me as well as the next. There were 3-4 salespeople within 10 feet of the register, none with customers, none willing to step out of their cubicle and help. There were 2 young ladies at the reception desk, about 15 feet away, both deeply buried in their cell phones. There were 3 people just outside a side door, appearing to be on a smoke break.

Being on a schedule myself, I was done waiting. I simply put my stuff on the counter by the register and walked out.

Interesting that there are SO many posts about the 'no clerk at the register'.

While traveling I stopped at about 3 CW's that when I went to check out there was NO one at the register. Don't think this is a fluke. Seems to be a real common practice of management across the board at CW.

I walked out of all three stores I stopped at for that very same reason. I gave them 3 chances across 4,000 miles.....I don't stop at CW anymore.

[mikebreeze]

I'm sorry for your plight. Retailers need to keep stressing to their employees that the customer is THE reason that they are employed, not an interruption of something that they are doing.