Unfair return policy

[cmarkj]

We bought 2 wireless remote levelers in December from CW. One for us and one as a gift. We went on our first trip of the season last week and ours does not work. Contacted CW customer service and was told that this is out of their 90 day return policy and I have to have it taken care of as a mfg warranty issue. I asked what the warranty was because all that came with the unit is the instructions in 3 languages and nothing about a warranty at all.
So I asked.....if I buy something for camping in December and the CGs don't open until the May 1st, then when I go to use it for the first time in May and it is defective, CW will not stand behind it??? The answer......you are right sir !
Amazon, here I come for everything !!

[AllegroD]

Walaby wrote:
Could you have tested it in your driveway?

Waiting six months and then asking for a return is unfair. Not the other way around.

Mike

x2

[Bird_Freak]

I stopped being a supporter and fan of CW years ago but they are right this time.

[Bucky_Badger]

Jim & Betty wrote:

DutchmenSport wrote:
Warranty begins the date of purchase, not the first date of use for almost everything. Actually, I can't think of anything that might be the exception.

Sometimes we learn things the hard way.

There are some items that are warrantied from the in service date and not the purchase date.

JimR

That's why DutchmenSport said "ALMOST"

[ADAD437]

we had a home built in florida and had a problem with the fridge, they told us to send a copy of start of elec. service and they honored that date for start of warranty.

[Community Alumni]

DutchmenSport wrote:
Warranty begins the date of purchase, not the first date of use for almost everything. Actually, I can't think of anything that might be the exception.

Sometimes we learn things the hard way.

There are some items that are warrantied from the in service date and not the purchase date.

JimR

[WolverineState]

If you're unhappy. Buy a new one, and return the old one as defective under the new warranty.
Not exactly ethical, but will solve your problem.

[DownTheAvenue]

I rarely agree with Camping World, as they are not customer friendly, but they are right on this one.

[Walaby]

Could you have tested it in your driveway?

Waiting six months and then asking for a return is unfair. Not the other way around.

Mike

[phnguyk]

I agree with Cw on this one.
But I'll put my two cents in. A few years ago I was buying a few High ticket items at our local store. Swiped my card, put my pin in. The clerk started handing my wife and I our things. She handed my wife a GPS that wasn't ours. Checked the receipt right there in front of the clerk and realized she rang it up and we paid for it.
Those SOB's wanted to charge us restocking fee on an electronic item. After exhausting all common sense, we had to leave with a promise of a check (full price) being mailed to us. Took 6 weeks to receive said check.

And just recently my fathers good sam's gps acted up(6 mos old). We were on the road and stopped in a store in Virginia. Didn't expect much however they swapped it out right there on the spot.

[ford_truck_guy]

I too think your being unreasonable..... AND I cannot believe that all the CW bathers are not here, and all the posters agree with CW . . . This is a first..

[dan-nickie]

As you can see, nobody agrees with you on this one.
And these people love to bash Camping World normally.
Face it. You have unreasonable expectations.
Call the manufacturer and get it taken care of already.

[kalynzoo]

Have you tried to contact the manufacturer? A pet peeve of many RV owners is that the dealers warranty does not permit the purchaser to use or test many of the systems during the warranty period. Even if you took a test winter trip the a/c and the awnings might note get a workout. If you have an extended warranty the after market additions might be covered. Hope it works out for you.

[AmericalVette]

cmarkj - Sorry to hear about your difficulties, but the return policy is very clear and as a business owner I have to agree with CW on this one. As for making the same purchase from Amazon, you should also familiarize yourself with their return policy as well.

From CW:

Return Policy:
We believe in offering the Very Best ...Value, Quality and Selection. You may return unused items for a refund, or exchange within 90 days* from the date of purchase . Please include a copy of the receipt along with the unused product and original packaging. For any item purchased through Catalog or Internet please follow the Return or Exchange directions below. *30 Days for unused and unopened Generators, Electronics & Software.

[3oaks]

cmarkj, many of us would like acceptations, however there are too many dishonest people in today's society and no way for the retailers to sort them out. As others have pointed out, there are a few businesses with more liberal return policies, but not many.

It is what it is. We can either accept it or take our business elsewhere but sometimes there is no alternatives.
Life goes on.........