Camping World survey by RV Travel (not so good)

[LetsRV]

I realize Camping World hosts this site but even they have be concerned with the survey recently done by RV Travel.

RV Travel (online mag) did a survey of folks that purchased an RV from Camping world. Things didn't go well for CW. RV Travel asked:
Feel Very Happy with purchase 9%
Feel Pretty Good 26%
Not Happy 17%
Very Unhappy
Regret Buying from CW 47%

It's got to be difficult to maintain their dominance when out of 732 responses 64% not happy.

Here is the article.
https://rvtravel.com/camping-world-customer-satisfaction-poll-deeply-lopsided/

[msmith1199]

ppine wrote:
Thanks for the report. I have never liked the attitude of the people that run the store in Reno. Their prices are high and they are a pain in the butt. I would never buy an RV from them.

There is a Camping World in Reno? Where?

[CincyGus]

The truth about Camping World

My personal experience with Camping World has been only as a Good Sams member to get the discount on purchases and campsites. Generally I buy my camping stuff on Amazon an only on occasion buy stuff from their store, usually RV specific parts I can't find somewhere else.

[RGar974417]

We used to buy gear from Camping World until we bought a Camper from Camping World in Harrisburg. The worst experience ever. I even wrote to Marcus for help but I got zero help. Then I read where Marcus said he didn't want any customers who voted for Trump.Since then we haven't bought anything from them. So I believe the survey.

[Ralph_Cramden]

jdb7566 wrote:

Spend a little time on this Forum and you will read comments about how horrible CW is, and GS in general. Yet, these individuals keep coming back.

Your point?

"The RV.Net Forum is the most comprehensive source of RV News & Information about your RV, Camper, Motorhome, Trailer and Fifth Wheel as well as RV related information on Camping in State Parks, National Parks and Campgrounds across North America"

I guess I did not realize being a Camping World Fanboy or Kool Aid Drinker was a requirement?

[jdb7566]

Optimistic Paranoid wrote:
Let me throw a thought out there.

I worked for a number of years in the auto parts field, including a stint as the parts manager at a Chrysler dealership. I used to talk to the Chrysler factory rep when he would come around. According to him, 99% of dealership owners had a background as car salesmen before opening their own dealership.

He claimed that the vast majority of them thought of the service and parts departments as a waste of their resources. If it were up to them, they wouldn't have had these departments, they would have used the money to stock more vehicles to sell.

They only reason they had service and parts departments was because the manufacturers REQUIRED them to have them in order to get the dealership franchise.

I do wonder if the same mindset occurs at a lot of rv dealerships.

34 years in the auto parts business at the dealership level, and your comment is 100% spot on. I had a dealer principal mention that very thing about service being a waste of space, could sell more cars. His service absorption was 125%+, so each car he sold was almost 100% pure profit.
I would agree that to be the case with rv dealerships also. The purpose of a rv service department is to pdi the product and to repair transport damage.

[jdb7566]

LetsRV wrote:
I realize Camping World hosts this site but even they have be concerned with the survey recently done by RV Travel.

RV Travel (online mag) did a survey of folks that purchased an RV from Camping world. Things didn't go well for CW. RV Travel asked:
Feel Very Happy with purchase 9%
Feel Pretty Good 26%
Not Happy 17%
Very Unhappy
Regret Buying from CW 47%

It's got to be difficult to maintain their dominance when out of 732 responses 64% not happy.

Here is the article.
https://rvtravel.com/camping-world-customer-satisfaction-poll-deeply-lopsided/

Spend a little time on this Forum and you will read comments about how horrible CW is, and GS in general. Yet, these individuals keep coming back.

[NJRVer]

Kansas Climber wrote:

NJRVer wrote:

Kansas Climber wrote:


No idea who the RV Travel Survey people are either. Never heard of them. My bet is they tried to sell their company and Camping World said no.

RV Travel puts out an excellent newsletter every week.


Your last sentence is down right laughable.

So its laughable that someone who RVs has never heard of them? Excuse me Mr.RV Knowitall. Excellent newsletter is in the mind of the reader. I read the last one and was not impressed. But what do I know.

I didn't say that.
Read my post:
"Your last sentence is laughable"
Now look at your original post...and read the last sentence in it.

[Kansas_Climber]

NJRVer wrote:

Kansas Climber wrote:


No idea who the RV Travel Survey people are either. Never heard of them. My bet is they tried to sell their company and Camping World said no.

RV Travel puts out an excellent newsletter every week.


Your last sentence is down right laughable.

So its laughable that someone who RVs has never heard of them? Excuse me Mr.RV Knowitall. Excellent newsletter is in the mind of the reader. I read the last one and was not impressed. But what do I know.

[lfcjasp]

Optimistic Paranoid wrote:
Let me throw a thought out there.

I worked for a number of years in the auto parts field, including a stint as the parts manager at a Chrysler dealership. I used to talk to the Chrysler factory rep when he would come around. According to him, 99% of dealership owners had a background as car salesmen before opening their own dealership.

He claimed that the vast majority of them thought of the service and parts departments as a waste of their resources. If it were up to them, they wouldn't have had these departments, they would have used the money to stock more vehicles to sell.

They only reason they had service and parts departments was because the manufacturers REQUIRED them to have them in order to get the dealership franchise.

I do wonder if the same mindset occurs at a lot of rv dealerships.

Thanks for sharing this thought, Optimistic Paranoid! Good to keep this in mind when dealing with either RV or car dealerships.

The dealership we bought our MH from recently got bought out by CW. We're happy CW has so far kept the repair techs, service people, all those who save us when we bring in our MH for help. As to the retail side, well it's pretty dead these days; the previous dealership was generally crawling with customers all over the place; now there are more sales folks than customers. Since we're not in the market for a newer camper, we have no idea how that works with them or how good they are. We just deal with our buddies from the old dealership.

[NJRVer]

Kansas Climber wrote:


No idea who the RV Travel Survey people are either. Never heard of them. My bet is they tried to sell their company and Camping World said no.

RV Travel puts out an excellent newsletter every week.


Your last sentence is down right laughable.

[janstey58]

" gboop said: Thanks but, I don't have to read the survey. I've been reading the forum for several years."

X2, plus I have dealt with both the Omaha/CB CW and Oklahoma City CW with two different MHs, just because they had the units I wanted, hard to find elsewhere. The purchase wasn't bad, but both tried to rip us off with extra fees and add-ons. The after the sale service was HORRIBLE at both. My last service go-around in Co Bluffs lasted a year just to get a slide topper replaced. NEVER AGAIN!!!

[Cloud_Dancer]

All stores say that I'm NOT a good customer. Story of my life,.....it's always my fault. Even Newmar told me so.
The Camping World store serves a purpose. They have it in stock, I need it, I like it, I can afford it, I buy it. If they let me overnight in their parking lot, more better.

[LetsRV]

Kansas, I'm really glad that your local CW is doing a good job for you and hope they continue to do so.

It would not appear that you read the article in full that accompained my posting of the results.

It would also appear that you didn't (don't) bother to learn anything about a company (or people) before you make disparaging remarks about them.

If you're happy then I'm happy for you. You're obviously in the 35% group (even the 9%). If CW follows your lead and just blows off the other 65% I don't think their business model is as good as it could be.

[drsteve]

Optimistic Paranoid wrote:
Let me throw a thought out there.

I worked for a number of years in the auto parts field, including a stint as the parts manager at a Chrysler dealership. I used to talk to the Chrysler factory rep when he would come around. According to him, 99% of dealership owners had a background as car salesmen before opening their own dealership.

He claimed that the vast majority of them thought of the service and parts departments as a waste of their resources. If it were up to them, they wouldn't have had these departments, they would have used the money to stock more vehicles to sell.

They only reason they had service and parts departments was because the manufacturers REQUIRED them to have them in order to get the dealership franchise.

I do wonder if the same mindset occurs at a lot of rv dealerships.

It does, and since RV dealers are independent businesses rather than franchisees like car dealers, they can do as they please.