Camping world thief

[calamus]

Looking for a little advice. Had to leave my RV at Camping World in Albuquerque for some repairs (big slide wouldn't extend). Was told it was going to take a while to get the parts. We are full time with no S&B but luckily we had some relatives approx. 200 miles away that we could stay with. Stuffed what we could in the toad and entrusted our home to Camping World.
When we got our RV back we discovered that all our camera/video equipment and guitar were missing. We reached out to Camping World to let them know about this and all they told us was that they are not liable. Funny side note, they also told us that they had no service techs that played guitar so it couldn't have been them.
My question is what does everybody do with their stuff when they have to get their RV repaired? Do you unload the entire RV and put it all in storage?
Also what action should I take against Camping World. Seriously all they would say is that they are not liable. They didn't care that stuff was missing. There was seriously not a single concern on their part that anything was missing other than me understanding that they are not liable. THIS IS NOT ME. PULLED IT OFF OF Facebook "LIVING THE RV DREAM" PAGE.

[belfert]

If any place that services vehicles is held 100% responsible for all valuables in those vehicles how much would the cost of repairs increase? No service place would ever accept a vehicle without checking it top to bottom for valuables first. If stuff is being stolen by employees that is a whole different issue.

If I park my vehicle in a store's parking lot I don't hold the store responsible if my vehicle is broken into.

[Bucky_Badger]

kcmoedoe wrote:
People must spend way too much time watching Law and Order. Neither the police nor anyone else are going to watch ___insert number of days the rig was in the shop____ days of grainy video to see if they can spot a couple of unidentifiable thieves stealing a camera and a guitar. They are not going to pull the pictures of the suspects off the video and send out most wanted posters to all the post offices across the county. The criminals will not be profiled on America's Most Wanted. A team of detectives will not be canvassing the neighborhood or visiting the local pawn shops looking for the stolen items.
You call the police, they will probably direct you to an internet page where you can enter the details of the crime. This information will be given a unique identifying number and you will use that special number when you file your claim with your insurance carrier. The insurance company will appropriately apply the proper deductibles, assess the current depreciated value of the items stolen and cut you a check for the difference, if any. Sad that it happened, but that is a risk you take any time you leave anything of value in a vehicle. And do you really think the employees of the dealership are going to risk their jobs to steal a guitar????

Who said the police have to watch the video???? The owner of the rig should

[john_bet]

I think it is high time for business to be held responsible for your stuff while in thier possession. They wont let you in or around thier work bays while they work on your stuff. I understand they don't want you hurt, but you trust them 100% to treat your property like thiers, safe and secure. Period.

[kcmoedoe]

People must spend way too much time watching Law and Order. Neither the police nor anyone else are going to watch ___insert number of days the rig was in the shop____ days of grainy video to see if they can spot a couple of unidentifiable thieves stealing a camera and a guitar. They are not going to pull the pictures of the suspects off the video and send out most wanted posters to all the post offices across the county. The criminals will not be profiled on America's Most Wanted. A team of detectives will not be canvassing the neighborhood or visiting the local pawn shops looking for the stolen items.
You call the police, they will probably direct you to an internet page where you can enter the details of the crime. This information will be given a unique identifying number and you will use that special number when you file your claim with your insurance carrier. The insurance company will appropriately apply the proper deductibles, assess the current depreciated value of the items stolen and cut you a check for the difference, if any. Sad that it happened, but that is a risk you take any time you leave anything of value in a vehicle. And do you really think the employees of the dealership are going to risk their jobs to steal a guitar????

[colliehauler]

Candikane wrote:
Good chance they have a surveillance system that may have picked something up, too. I'd be calling to report it ASAP and then filing an insurance claim.

I agree, but time is your enemy the re-write over storage after time.

[Candikane]

Good chance they have a surveillance system that may have picked something up, too. I'd be calling to report it ASAP and then filing an insurance claim.

[JEBar]

NJRVer wrote:
If there were no signs of forced entry then CW has some explaining to do.
Let them explain it to the police.

agree

if it was locked and there are no signs of forced entry, they might try to say the missing items weren't there to start with .... if they don't go that route, it has to be their people

if it wasn't locked, that spells negligence

Jim

[NJRVer]

If there were no signs of forced entry then CW has some explaining to do.
Let them explain it to the police.

[Tvov]

dcmac214 wrote:
Yup, stolen, just about everything we'd left thinking none of it was of enough significant value to worry about: larger model much-used Swiss Army Knife (with very special sentimental value - yeah, my own damm fault), Leatherman, 2 well-worn fleece vests, old grubby looking gas grill, all the kitchen tools, stuff like that.

Ever go to a flea market and wonder where all that "stuff" comes from?

[dcmac214]

Dammed thieves.

We take almost everything out of the trailer when it goes to the dealer for service/repair.

We lost our 1st 2 summers of planned RVing to thieves. Took RV to shop in spring for add-ons, both years had all the A-V stuff stolen. Only thing left was the wiring within the walls. Wasn't just our trailer, every trailer in that line on the lot got hit. Both years it took dealer 5-6 months to get all the parts in and installed. The last time (the LAST time, we've since found a reputable & capable repairman) we brought the trailer to them for repair we left a lot of "small" stuff in the trailer. Yup, stolen, just about everything we'd left thinking none of it was of enough significant value to worry about: larger model much-used Swiss Army Knife (with very special sentimental value - yeah, my own damm fault), Leatherman, 2 well-worn fleece vests, old grubby looking gas grill, all the kitchen tools, stuff like that.

[wbwood]

PastorCharlie wrote:

Signs have no force of law but oral and written contracts do.

Wonder how many actually read the document that they sign when they leave the RV for service?

[rondeb]

We left our newer RV at a dealership for about 2 weeks while they ordered parts for warranty work. When we went to pick it up, little things were missing. The wrench my husband keeps in the hot water tank area to drain it. (surprising, they took his craftsman and replaced it with an old rusted cheap wrench - Like he wouldn't notice LOL) A beautiful wooden puzzle box was missing, a clarisonic face (that is a women's thing) and a couple of other small items. We figured it was someone at the shop that had access to the inside and they just picked up a few Christmas presents they might need LOL. We called the dealer and notified them, but that is all we did as I figure these dealerships that have thiefs working for them have heard it before and don't do anything about it. Just taught us a lesson to not leave the motorhome at the dealership unless we are there with it. If they have to order parts, we take it home and then take it back the day they are going to install them. It is just a sad world we live in.

[Bucky_Badger]

So is CW just suppose to take some ones word what was in an RV?
But like some one else said, they have cameras... ask to look at the footage where the RV was parked.

[Duck]

guidry wrote:
File a police report and hopefully they do an investigation and interview all the employees (hopefully). Insurance from CW should be contacted as well as your own. Whether they are not liable or not, there was a theft on their property and they must have insurance.

This what I would do. If you are still in the area you might drive back to CW and call the police from their parking lot. I do remove expensive items from my trailer before having it serviced,
Don