Feeling I made a pricey mistake

[West_Beachhouse]

I thought I would share my experiences from today. We purchased a new TT and took ownership on 5/20/13. Upon arriving home (160 mile one way trip) the galley mini blind had fallen down. Maiden voyage was two weeks ago and post 5 nights and 850 miles several issues were identified including the rear window day/night shade and valance/cornice had fallen down, rear third break LED light not working properly. We dropped the TT off at the dealer with the list of warranty issues (mostly minor). I contacted the dealer for an update and did not receive and update. Today I contacted the manufacturer, who contacted the dealer on our behalf.
Interestingly we received several emails from the dealer, one such email trail to the manufacturer revealed we were labeled by the service manager at the dealer as "special needs folks."
I feel I made a poor choice in selecting the dealer. Unfortunately, there were only two dealers in our state selling the manufacturer we had selected.
I could have purchased a lessor unit 30 miles away. There is a lot to be said about a dealer's reputation.
Just sharing.

[marksoldtowne]

Actually, it is not your mistake as you hoped for the best, but it was unfortunate that you got the wrong piece. I have seen this often that dealer think they are doing any favor by providing the service, which they owe.

[bikendan]

contact the manufacturer. often they will reimburse you for warranty work done at a RV repair shop, if you get prior approval.

[Francesca_Knowl]

It's not clear to me what exactly you're upset about- has the rig been in the shop beyond the timeframe the dealer gave for the repairs?

And what does "special needs folks" mean? Had you asked for some service they don't ordinarily provide???

[noe-place]

I had a few issues right after we bought our MH in 04. Dealer is over a three hour drive from our home and I had to drive all the way back for three minor warranty adjustments. Fortunately I have been able to find a reputable rv service center a short drive from home since then so I can get things done conveniently the last several years. Good luck.

[ScottG]

I'm sorry for your experience. Lots of dealers seem to have this disrespectful type of attitude or something similar. Of course it only shows up after the sale.
Why not tell us who the dealer was?