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Positive experience

Tiger8r
Explorer
Explorer
Running errands w/grand boys, headed to lunch and a movie, stopped for gas, no diesel right after I put a gallon of gas in my diesel. Called bob Moore ford 405-616-3673 talked to Jeff, service advisor, this was around 10:40. Told me to bring it on down and they would get someone right on it. Got there about 11:40 and drove away a happy camper at 15:05. They are located at 8948 S. I-35 Service Road, exit 120. Hope you never need them but there is the info.

Happy Camping
29 REPLIES 29

Grit_dog
Navigator
Navigator
free radical wrote:
CavemanCharlie wrote:
Grit dog wrote:
Besides everyone would rather hear about the diesel in the gas and what the dealer did or did not do and the eventual outcome than the fact that some random dealer had good service.
On the topic of good service though, this was too long ago to count, but Billion Chrysler Jeep in Rapid City? SD had the best service of any place I've taken something.
Late on a Friday afternoon I rolled into town in my brand new pickup hauling a trailer with the second completely roasted rear differential in as many weeks. Dodge dealer in town said f you, see you Monday if we have the time.
Those guys, worked til like 8:00 that night trying to get the truck back on the road for me while another guy scoured the city for a rental with a trailer hitch to rent me. Wasn't happening on the repair or the rental with a hitch. Service MGR actually drove to the rental places and looked for a suv or something with a hitch. First thing Sat morning, they rented me a minivan so I could take as much stuff as I needed or could fit from the trailer and sent me on my way, along with a 100,000mile bumper to bumper ext warranty on the truck for free just for my troubles! Then they called about 4 days later after getting a new rear axle ordered and installed and bought me a 1 way plane ticket back to SD to pick up the truck!
Now THATS service! He!!, I sent them guys a card and cookies for Xmas!


I'm glad you found such good service. I wonder why you had a second axle roast in less then 2 weeks ? I wonder if the place that fixed it the first time screwed up. Or,, ripped you off.

Ive heard exactly the same story somewhere before and what happened is the mechanics "forgot" to fill the axle with oil,,twice!!


Ha, no it was weird. Aside from being first and last brand new vehicle we've had to date, it was a 2001 Ram 1500 off road. Same 9.25 corporate rear end used reliably for 30? Years, but the first year offered with a factory 4.10 gear set in long time.
Week old truck, few hundred miles, hooked my empty 20' cargo trailer, dead of winter. 100 mi later all the idiot lights went off when the axle got hot enough to melt the speed sensor out of the housing. Wife woke me up said she broke the truck, lol!
Roadside assistance wouldn't tow it with the trailer out of the woods of WI. Flogged it to the nearest dealer, got so hot the gear lube was burnt. Stink up the whole dealership when they cracked it open. I actually warned them to open it outside but they pussed out cause it was like -15F, haha.
They rented me a cargo van and kept the truck. Replaced it with a whole new 3rd member. Everything except the brake calipers and wheels.
Week later, same truck, same trailer, not empty, but maybe 5-6klb total, same thing happened about 500 mi since replacement the first time and about 400 mi into the towing trip.
Ring n pinion so bound up it would only do about 55 floored in 2nd gear!
Middle of nowhere, filled it up with hi temp gorilla juice, pounded some rubber plugs into the missing speed sensor and melted oil fill cap hole on the cover. Flogged it again, into rapid city sd where the guys at Billion Chrysler helped me out.
After getting the second rear axle replacement, Hooked the same trailer, drove it another 700 mi to CO and about 130kmi after that without issue! In fact I only used that extended warranty once and it was very minor.
I believe DC at the time had a bad batch of 4.10 gear sets. Was like the ring gear was warped. Wobbled like a bent rim. It would partially loose contact with the pinion about every 120 deg rotation and bind up hard opposite the loose spots every 1/3 rotation.

Weirdest thing I've seen but it was a sweet truck after that.
And for the "don't tow before 500 mi on the gears" crowd, this truck was one of probably 10 new (company) trucks that I've invariably taken possession of 2 days before having to tow something heavy a long distance. Never had a problem with any other truck, or this one once it got some straight teeth!

How's that for a thread Jack?
2016 Ram 2500, MotorOps.ca EFIlive tuned, 5โ€ turbo back, 6" lift on 37s
2017 Heartland Torque T29 - Sold.
Couple of Arctic Fox TCs - Sold

free_radical
Explorer
Explorer
CavemanCharlie wrote:
Grit dog wrote:
Besides everyone would rather hear about the diesel in the gas and what the dealer did or did not do and the eventual outcome than the fact that some random dealer had good service.
On the topic of good service though, this was too long ago to count, but Billion Chrysler Jeep in Rapid City? SD had the best service of any place I've taken something.
Late on a Friday afternoon I rolled into town in my brand new pickup hauling a trailer with the second completely roasted rear differential in as many weeks. Dodge dealer in town said f you, see you Monday if we have the time.
Those guys, worked til like 8:00 that night trying to get the truck back on the road for me while another guy scoured the city for a rental with a trailer hitch to rent me. Wasn't happening on the repair or the rental with a hitch. Service MGR actually drove to the rental places and looked for a suv or something with a hitch. First thing Sat morning, they rented me a minivan so I could take as much stuff as I needed or could fit from the trailer and sent me on my way, along with a 100,000mile bumper to bumper ext warranty on the truck for free just for my troubles! Then they called about 4 days later after getting a new rear axle ordered and installed and bought me a 1 way plane ticket back to SD to pick up the truck!
Now THATS service! He!!, I sent them guys a card and cookies for Xmas!


I'm glad you found such good service. I wonder why you had a second axle roast in less then 2 weeks ? I wonder if the place that fixed it the first time screwed up. Or,, ripped you off.

Ive heard exactly the same story somewhere before and what happened is the mechanics "forgot" to fill the axle with oil,,twice!!

ford-willy
Explorer
Explorer
I agree with those that say .8 gallons of gas in an almost full tank is no huge problem. With that information the dealer should have just said top it off the rest of the way with diesel. ----- In very cold climates and no access to winterized diesel fuel or winterizing additive years ago, people just added a little gasoline to diesel. Of course it may be different with today's diesels but I doubt it would cause a major failure. IMHO
2009 Grand Junction 335TRL--2011 F350 Lariat 4X4 Dually Crew Cab, 6.7 Diesel, 6 Speed Auto, 3:73 Gears--One Great Towing Machine.---------
2016 Forest River Salem T21RBS

CavemanCharlie
Explorer III
Explorer III
Grit dog wrote:
Besides everyone would rather hear about the diesel in the gas and what the dealer did or did not do and the eventual outcome than the fact that some random dealer had good service.
On the topic of good service though, this was too long ago to count, but Billion Chrysler Jeep in Rapid City? SD had the best service of any place I've taken something.
Late on a Friday afternoon I rolled into town in my brand new pickup hauling a trailer with the second completely roasted rear differential in as many weeks. Dodge dealer in town said f you, see you Monday if we have the time.
Those guys, worked til like 8:00 that night trying to get the truck back on the road for me while another guy scoured the city for a rental with a trailer hitch to rent me. Wasn't happening on the repair or the rental with a hitch. Service MGR actually drove to the rental places and looked for a suv or something with a hitch. First thing Sat morning, they rented me a minivan so I could take as much stuff as I needed or could fit from the trailer and sent me on my way, along with a 100,000mile bumper to bumper ext warranty on the truck for free just for my troubles! Then they called about 4 days later after getting a new rear axle ordered and installed and bought me a 1 way plane ticket back to SD to pick up the truck!
Now THATS service! He!!, I sent them guys a card and cookies for Xmas!


I'm glad you found such good service. I wonder why you had a second axle roast in less then 2 weeks ? I wonder if the place that fixed it the first time screwed up. Or,, ripped you off.

momentum_rv
Explorer
Explorer
It would be nice to know what great service was actually performed.
2015 Grand Design Momentum 385TH
2015 Ford F-350 DRW 4x4 Lariat

Grit_dog
Navigator
Navigator
Besides everyone would rather hear about the diesel in the gas and what the dealer did or did not do and the eventual outcome than the fact that some random dealer had good service.
On the topic of good service though, this was too long ago to count, but Billion Chrysler Jeep in Rapid City? SD had the best service of any place I've taken something.
Late on a Friday afternoon I rolled into town in my brand new pickup hauling a trailer with the second completely roasted rear differential in as many weeks. Dodge dealer in town said f you, see you Monday if we have the time.
Those guys, worked til like 8:00 that night trying to get the truck back on the road for me while another guy scoured the city for a rental with a trailer hitch to rent me. Wasn't happening on the repair or the rental with a hitch. Service MGR actually drove to the rental places and looked for a suv or something with a hitch. First thing Sat morning, they rented me a minivan so I could take as much stuff as I needed or could fit from the trailer and sent me on my way, along with a 100,000mile bumper to bumper ext warranty on the truck for free just for my troubles! Then they called about 4 days later after getting a new rear axle ordered and installed and bought me a 1 way plane ticket back to SD to pick up the truck!
Now THATS service! He!!, I sent them guys a card and cookies for Xmas!
2016 Ram 2500, MotorOps.ca EFIlive tuned, 5โ€ turbo back, 6" lift on 37s
2017 Heartland Torque T29 - Sold.
Couple of Arctic Fox TCs - Sold

Grit_dog
Navigator
Navigator
Don't everyone get all wadded up. This thread isn't even close to the average departure from the original topic or intention!
2016 Ram 2500, MotorOps.ca EFIlive tuned, 5โ€ turbo back, 6" lift on 37s
2017 Heartland Torque T29 - Sold.
Couple of Arctic Fox TCs - Sold

Muddydogs
Explorer
Explorer
OP was telling us about his great service, some guys were worried about him even driving the truck with one gallon of gas in the tank and the rest of us were pointing out that he might have gotten great service at the shop but in fact they screwed him over since one gallon, or .8 gallons to be exact, of gas in the diesel tank is nothing to worry about and he didn't need to spend whatever he spent to have the shop do whatever they did. You got to keep up around here.
2015 Eclipse Iconic Toy Hauler made by Eclipse Manufacturing which is a pile of junk. If you want to know more just ask and I'll tell you about cracked frames, loose tin, walls falling off, bad holding tanks and very poor customer service.

IBcarguy
Explorer
Explorer
leeper wrote:
This guy posted about the good service he got from a dealer and now it's about how wrong he was to drive to the dealer, which he did not do. People are trying to show they are smarter than he is by talking about what he should have done. The post was about the service, not how he got it there.

Amen. Lots of people like to make themselves feel like an authority by making off topic comments that are critical of the OP.

leeper
Explorer
Explorer
Tiger8r wrote:
No, I actually did it, put a gallon of gas actually 0.8 gal. I had 32 gal of diesel in it already, was just topping off before leaving tomorrow, then I went ahead and filled it the rest of the way with diesel, I actually thought I might just drive with the gas but got cold feet. Point was they were good folks to deal with went out of their way to get me going, they were the third dealership I called.


Point was the service.

leeper
Explorer
Explorer
This guy posted about the good service he got from a dealer and now it's about how wrong he was to drive to the dealer, which he did not do. People are trying to show they are smarter than he is by talking about what he should have done. The post was about the service, not how he got it there.

jarata1
Explorer
Explorer
Was this an advertisement for the company

Horizon170
Explorer
Explorer
Muddydogs wrote:
I would have filled the tank the rest of the way with diesel and carried on. One gallon of gas in 30+ gallons of diesel isn't going to do squat. Happens to a truck or two every year in my fleet. I think the shop kind of screwed you not telling you to just fill the tank with diesel and keep it full for the next couple hundred miles or so.

I agree, I wouldn't give it a second thought.
Marvin

2010 Coachman Freelander 22TB on a
2008 Sprinter/Freightliner chassis
1995 Geo Tracker (Toad)

Chuck_thehammer
Explorer
Explorer
let truck SIT for an hour or 2.

siphon off the top 2 to 3 gallons. gas will sit on top of diesel.
look up refining process


fyi.
my opinion.