Today I stopped in to the large Honda dealer to verify that my NEW 2200i was in fact one of the recalled units. I did get the Honda letter and it says to have it checked by a servicing dealer.
The service dept said they have to take it apart to actually check the shutoff valve. I asked if they had the new valve and if not I would keep using the unit until the part arrived.
Then we got into the nasty details.
- If they take it apart and verify it needs to be fixed, they wonโt give back the generator as it is recalled for a safety hazard.
- They already have owners units in the shop waiting for parts.
- They have no real idea when parts will be shipped.
- Honda will ship a new part when ordered for a specific recalled unit which means I canโt just take the unit in when parts arrive.
- It was not comforting to find out that they often have to fix new shipments of motorcycles etc before they can be sold.
If anyone has had better service please let us know.
Doug
