Sansui TV Dead First Day

[kgarrett9999]

Picked up the new travel trailer on Monday. TV worked great at the dealer and at home that evening. Tuesday go out to the trailer to load and organize a few things so I turned on the TV. Came on great but I got busy so I'm not sure how long it lasted but when I finally looked at it the screen was dark blue. Sound was fine.

Finally turned it off and went on about my tasks. A few hours later decided to try it again. Came on great, but within a minute or two, it died again. Same thing blue screen but sound was fine.

I've now duplicated it 3 or 4 times.

Dealer says I have to actually bring it in before he'll order a new TV. He wants his techs to verify the TV is broke and "not just a setting". No biggie except the dealer is over an hour away.

The set didn't come with a manual, but I've run through all the settings and there is nothing that says turn the damn screen off after x minutes but leave the sound on.

When I googled the issue I did find an identical problem that the recommendation was to replace a capacitor.

Not really looking for a solution, just venting before I call the dealer back and demand that they order a new set.

[mike77leprechau]

You drove that long to buy an RV you should expect to drive back to deal with issues. that's why I buy from my local dealer.... I bought one trailer an hour away (local dealer WOULD NOT Deal) and I never once complained about bringing it up for warranty, That's what I signed up for... But I am glas the hometown dealer gave me a deal on the current rig it's nice to run there for parts and service

[zenbuck]

Stay on top of them with phone calls.. You have it documented so you should be ok..Good luck.

[kgarrett9999]

Well, the TV manufacturer is being somewhat helpful. Unfortunately, since I don't have an itemized receipt their policy is to not provide the in home service stated in their warranty. The customer service rep did talk to her supervisor multiple times and then asked that I send the documentation that I do have which is the Holiday RV MSRP sheet and my Purchase Agreement.
She didn't promise anything but said she would take that to her supervisor and see what she could get done. Otherwise I will have to take it to the nearest service center which I believe is about half the distance of going to the dealer.
Come to find out, the warranty on the TV is almost up because of the lack of an itemized receipt showing date of purchase/serial #, etc. The TV was manufactured in Jan 2013, so their policy is to give 18 months coverage (the 12 month warranty plus 6 months grace period) when itemized documentation isn't available. That means that the TV is out of warranty next month.
Then to top it all off the MSRP listed for the TV is over $1100 for what we all know can be purchased for $250-400 at a discount store. Of course I didn't pay MSRP for the RV, but still that seems a bit outlandish.

[zenbuck]

Ours went after 2 months.. Had a fine red line down the center.. Called dealer and was told to call the mfg... Called and located a repair facility a few towns over.. Dropped it off and was told it was the led board. Part ordered.. After 4 woks and a few more calls, the part was not available.. Made a final call to Mfg and a week later had A new 2 inch larger tv sent directly to my house.. Glad to say they backed the product..

[Baidy]

gmw photos wrote:
have you taken the TV set in the house and tried it there ?

If it's really bad I'm with colliehauler on the idea of just junking it and going and buying a TV at wally world. Fuel to the dealer and back....ha.....fergit it. I'd fix all the little "warranty issues" myself, then go camp and have fun.
Probably take less time to fix all these things than it would to drive over to the dealership.

And the new one from Walmart will probably fail too. I finally got sick of returning their chinese junk.

[thomasmnile]

OP: Little consolation but apparently you are not alone. Found this short 'review' of Sansui TV's on the electronics marketplace website Retrevo:



"Sansui HDTVs:
Sansui has been around since 1947 and was known originally for their high-end audiophile products. They now manufacture mass-market HDTVs. The sets tends to lack high-end features but are aimed towards budget consumers. Though a number of units have been known to be DOA (Dead on Arrival), they maintain a standing in the market due to low prices."

[gmw_photos]

have you taken the TV set in the house and tried it there ?

If it's really bad I'm with colliehauler on the idea of just junking it and going and buying a TV at wally world. Fuel to the dealer and back....ha.....fergit it. I'd fix all the little "warranty issues" myself, then go camp and have fun.
Probably take less time to fix all these things than it would to drive over to the dealership.

[2oldman]

I don't think you want another Sansui in there anyway. I'd forget about it.

[DavidP]

I would try and deal directly with the RV MFG. Explain how you fully tested it and they may send a TV directly to you after you explain everything to them. The fact the dealer told you to pound sand for a week or so since he is so busy might have some influence with the MFG. If you explain it fails on cable, over air and DVD I bet they send you one. My RCA was making a buzzing noise when new even after isolating it from the trailer and Jayco sent a new one directly to me. Both StarCraft and now my current Jayco have sent me parts directly. I always try to bypass the dealer. It is also cheaper for the MFG to send directly to you since there is no labor charge. They will pay the dealer more in labor than the TV is worth. Good chance they RV MFG has seen this problem more than once. That was the case with my RCA where many people had the problem. If that is the case they will prefer to handle it directly. JMO

[beemerphile1]

kgarrett9999 wrote:

beemerphile1 wrote:
It is unreasonable to expect them to order any part unless they have personally verified the need for that part. You have no choice but to return the RV to the dealer....

No, it isn't really that unreasonable. Dell has sent me whole computers after a brief phone session. Kitchen Aid sent me a $250 food processor and didn't even want the old one back....

In those cases you dealt directly with the company/manufacturer. A dealer does not have the authority to make decisions for the manufacturer.

Maybe like you said, contact the manufacturer directly.

[happybooker1]

Would the dealer accept a video? Practically any phone nowadays has video capability. Take a video of what the TV does and send it to them.

[kgarrett9999]

beemerphile1 wrote:
It is unreasonable to expect them to order any part unless they have personally verified the need for that part. You have no choice but to return the RV to the dealer.

As for a manual, that is easy, just Google the brand and model.

No, it isn't really that unreasonable. Dell has sent me whole computers after a brief phone session. Kitchen Aid sent me a $250 food processor and didn't even want the old one back.


Yes, I have googled and located a manual. Just didn't receive one with the unit. As I just now looked at the warranty section of the manual, it says -
Should service be necessary under this warranty for any reason due to a manufacturing defect or
malfunction during the first 12 months from date of original purchase, ORION will provide in-home repair
service by an ORION authorized Independent Service Center at no charge.

So I guess the best route is to go to the manufacturer.

[2oldman]

..

[beemerphile1]

It is unreasonable to expect them to order any part unless they have personally verified the need for that part. You have no choice but to return the RV to the dealer.

As for a manual, that is easy, just Google the brand and model.

[kgarrett9999]

colliehauler wrote:
The stereo and the tv are cheep junk. I know you paid a lot for the trailer but the quality of the audio/vidio is poor. I would just go to Wallyworld and get another set. Even if you get a new tv from the dealer how long will it last? The fuel to go to the dealer and back would be 1/3 the price of a new set.

That's true. I actually have a TV in the house that I'm thinking of replacing with a bigger one. Could just move the old one to the trailer.

Of course I do have to make at least one trip to the dealer for the rest of my punch list. Have an LED light that won't work and a couple of cosmetic items that they have to fix. Just doesn't make sense to haul the TV to the dealer just to tell me what I and everyone else already knows, that it is broke. I'm pretty sure that Keystone has replaced more than one for the same issue since google is filled with pages of this problem for this TV.