Very Strange.....or is it?

[egarant]

Hi All,

I purchased a new 2013 EC 950 in July....washing it this morning I noticed when I pushed up on the front fiberglass cap, under the bed (over the cab) there was about 1-1.5" of play. What I mean is the fiberglass is not attached to the bottom of the cab-over. This starts about 1 foot in from the front and sides.

Is this de-laminated or a flaw that I need to have corrected before the warranty runs out?

[shellbackcva59]

I'd insist the manufacturer pick the unit up at the closest dealer to you, return it to the factory for repair, then ship it back to the same dealer. The methods mentioned from external screws to drilling and gluing from the inside may work, but that's not why you bought a "NEW" camper.

[egarant]

Powerdude wrote:

dadwolf2 wrote:
I am thinking that a boat repair shop or fiberglass shop that deals with glue-ups might be better at this than a typical RV shop??

Possibly. Worth a try.

Boat shops also have good moisture meters which can tell the difference between dry fiberglass and water-logged fiberglass.

Fiberglass does absorb moisture, and you can tell if it's a water problem with a good moisture meter. That's how fiberglass sailboats hulls are surveyed for blisters and water intrusion (which is potentially what the OP has).

Still sucks for a less than 1 year old camper.

I might have considered those options if the camper was out of warranty. Since it is not, this has to be resolved by the manufacturer or their designee.

[Rettrooper]

By the way, we purchased ours in June with a build date in April 2013. Hope this may help you.

Mark

[Rettrooper]

Egarant,

First, I am sorry to hear of your issues with your new camper! I know how discouraging this can be with a new purchase! I am wondering what month your EC was built? I, after reading your post went out and looked at my 2013 EC 1160 to see if I have the same deflection in my front-end cap as you describe. I have some, but not to the extent that you describe. But, we too had a problem after our recent purchase with the grey-water plumbing leaking (running) out the bottom the unit. I took it to the factory in Yakima for the repair. The next day it was running out if the bottom of the camper AGAIN! I drove back to where I purchased the camper (Apache in Tacoma, Wa), mad as hell, and they had to tear out the whole grey water plumbing and re-plumb it! This is after the factory, "repaired it, at their facility!"

I highly recommend giving Brad Boyle at the Yakima plant another call and he'll do his best to help resolve the problem.

Here was our situation, we live in NH, bought our EC in Tacoma, Wa. (Highest Praises go out to Apache Campers in Tacoma). We hadn't even left the state to head back to NH when the problem occurred. It has been repaired to our satisfaction. Had some other minor issues and have dealt with my dealer(Kevin Baker) and Brad Boyle and have nothing but high praises for both.

I really hate to think that our rig would ever have to go back to the factory again...4800 miles one way! If we had a real problem, we'd reach out to Bill at Truck Camper Warehouse, we hear, he too is excellent.

It has been my experience that no matter what you spend on something like this, something is bound to creep up from time to time. Whatever the problem is on your rig, IT CAN BE RESOLVED!

We really love the quality of our EC 1160 and wouldn't trade it for all the tea in China.

Please keep us all posted on your situation, I, for one would like to see how your issue is resolved. Good luck, Mark

[eagle777]

egarant wrote:

-Kevin wrote:

egarant wrote:
Well here is the latest news on the subject:

Originally, Camping World and El Toro RV Service both spoke with AMLRV who manufactures Eagle Cap and they both said that the described work can be done and that they would both perform the work as outlined by the manufacturer.
AMLRV will guarantee the repair work for the remainder of their 3-year structural warranty.

OR….They would do the repair at their plant in Yakima, WA but not reimburse me for any travel expenses to get there and back Yakima is 1,100 miles each way).

Today I brought the camper to Camping World.

Upon review, they stated that the suggested repair by AMLRV was not appropriate for the following reasons:

The possibility of piercing the fiberglass while drilling through the floor.

The uncertainty of the proper spreading of the glue.

They did not think it was appropriate that the interior of the camper be compromised in effecting the repair

Camping World is in agreement with my original email that the cap should be completely removed, the area inspected then re-attached to the camper properly.

Let me make this point, this is the first time anyone has actually seen the problem after it being only described to them, including the manufacturer.

I am currently composing a letter to Eagle Cap/AMLRV that I will share with their response.

Take it to your dealer, the dealer will ship it to EC.

I would, but I purchased the camper in Eugene OR and live in Southern California....original dealer is over 900 miles away.

There is however a dealer now in Ventura CA and somewhere in Northern California.

SCATT Recreation in Roseville, CA carries EC and adventurer, they have a webpage.

[Powerdude]

dadwolf2 wrote:
I am thinking that a boat repair shop or fiberglass shop that deals with glue-ups might be better at this than a typical RV shop??

Possibly. Worth a try.

Boat shops also have good moisture meters which can tell the difference between dry fiberglass and water-logged fiberglass.

Fiberglass does absorb moisture, and you can tell if it's a water problem with a good moisture meter. That's how fiberglass sailboats hulls are surveyed for blisters and water intrusion (which is potentially what the OP has).

Still sucks for a less than 1 year old camper.

[dadwolf2]

I am thinking that a boat repair shop or fiberglass shop that deals with glue-ups might be better at this than a typical RV shop??

[egarant]

-Kevin wrote:
EC had an issue with dust and temp in the lam shop, don't know when but they pulled at least several campers from owners through dealers and shipped them back to EC. EC shut the lines down and did the repair work. My brother's camper was one of them, an 850 SB I think and he is going to the dealer to get it back tonight. don't settle for a cheap fix, things should be done right.

Hi Kevin,

I sent you a PM, would love to talk to your brother about his problem and fix.

Thanks!

[egarant]

-Kevin wrote:

egarant wrote:
Well here is the latest news on the subject:

Originally, Camping World and El Toro RV Service both spoke with AMLRV who manufactures Eagle Cap and they both said that the described work can be done and that they would both perform the work as outlined by the manufacturer.
AMLRV will guarantee the repair work for the remainder of their 3-year structural warranty.

OR….They would do the repair at their plant in Yakima, WA but not reimburse me for any travel expenses to get there and back Yakima is 1,100 miles each way).

Today I brought the camper to Camping World.

Upon review, they stated that the suggested repair by AMLRV was not appropriate for the following reasons:

The possibility of piercing the fiberglass while drilling through the floor.

The uncertainty of the proper spreading of the glue.

They did not think it was appropriate that the interior of the camper be compromised in effecting the repair

Camping World is in agreement with my original email that the cap should be completely removed, the area inspected then re-attached to the camper properly.

Let me make this point, this is the first time anyone has actually seen the problem after it being only described to them, including the manufacturer.

I am currently composing a letter to Eagle Cap/AMLRV that I will share with their response.

Take it to your dealer, the dealer will ship it to EC.

I would, but I purchased the camper in Eugene OR and live in Southern California....original dealer is over 900 miles away.

There is however a dealer now in Ventura CA and somewhere in Northern California.

[-Kevin]

egarant wrote:
Well here is the latest news on the subject:

Originally, Camping World and El Toro RV Service both spoke with AMLRV who manufactures Eagle Cap and they both said that the described work can be done and that they would both perform the work as outlined by the manufacturer.
AMLRV will guarantee the repair work for the remainder of their 3-year structural warranty.

OR….They would do the repair at their plant in Yakima, WA but not reimburse me for any travel expenses to get there and back Yakima is 1,100 miles each way).

Today I brought the camper to Camping World.

Upon review, they stated that the suggested repair by AMLRV was not appropriate for the following reasons:

The possibility of piercing the fiberglass while drilling through the floor.

The uncertainty of the proper spreading of the glue.

They did not think it was appropriate that the interior of the camper be compromised in effecting the repair

Camping World is in agreement with my original email that the cap should be completely removed, the area inspected then re-attached to the camper properly.

Let me make this point, this is the first time anyone has actually seen the problem after it being only described to them, including the manufacturer.

I am currently composing a letter to Eagle Cap/AMLRV that I will share with their response.

Take it to your dealer, the dealer will ship it to EC.

[-Kevin]

EC had an issue with dust and temp in the lam shop, don't know when but they pulled at least several campers from owners through dealers and shipped them back to EC. EC shut the lines down and did the repair work. My brother's camper was one of them, an 850 SB I think and he is going to the dealer to get it back tonight. don't settle for a cheap fix, things should be done right.

[Dirtpig]

i would take that to the mfg... let the pro's handle it.. make a camping trip out of it.

[egarant]

Well here is the latest news on the subject:

Originally, Camping World and El Toro RV Service both spoke with AMLRV who manufactures Eagle Cap and they both said that the described work can be done and that they would both perform the work as outlined by the manufacturer.
AMLRV will guarantee the repair work for the remainder of their 3-year structural warranty.

OR….They would do the repair at their plant in Yakima, WA but not reimburse me for any travel expenses to get there and back Yakima is 1,100 miles each way).

Today I brought the camper to Camping World.

Upon review, they stated that the suggested repair by AMLRV was not appropriate for the following reasons:

The possibility of piercing the fiberglass while drilling through the floor.

The uncertainty of the proper spreading of the glue.

They did not think it was appropriate that the interior of the camper be compromised in effecting the repair

Camping World is in agreement with my original email that the cap should be completely removed, the area inspected then re-attached to the camper properly.

Let me make this point, this is the first time anyone has actually seen the problem after it being only described to them, including the manufacturer.

I am currently composing a letter to Eagle Cap/AMLRV that I will share with their response.

[bigfootford]

egarant wrote:
I WILL be keeping this conversation current with updates as to the progress I am making in having the problem fixed. Good or bad ending, I will make it known to Eagle Cap that the news will be on all the RV Boards....Eagle Cap/Truck Camper Magazine and so forth.

I will be calling Eagle Cap on Monday, and let you all know what I find out.

Thanks for ALL your input.

Now to figure out how to add a signature line and a photo of my rig. I would also like to post a video of the problem.

Thanks!!

Best to establish a youtube account and upload the video there.. Then you can link the video to your post.

Jim

[egarant]

I WILL be keeping this conversation current with updates as to the progress I am making in having the problem fixed. Good or bad ending, I will make it known to Eagle Cap that the news will be on all the RV Boards....Eagle Cap/Truck Camper Magazine and so forth.

I will be calling Eagle Cap on Monday, and let you all know what I find out.

Thanks for ALL your input.

Now to figure out how to add a signature line and a photo of my rig. I would also like to post a video of the problem.

Thanks!!