Weathertech floormats

[patperry2766]

I don't if this post is technically violating forum rules, but I would hope that mentioning a specific company and their awesome customer service response won't get this pulled....so here goes:

My wife ordered me some WeatherTech floor mats thru Amazon for a Christmas present. The order didn't go off as planned so she fired off a letter to Amazon voicing her displeasure.

She was contacted by a rep from WeatherTech this AM profusely apologizing for this happening, and to make amends for this event, is refunding her the entire purchase price....and those suckers aren't cheap.

It's refreshing to know that a company still cares that much about their customers to do something like that.

[NC_Hauler]

I have weathertech mats in my truck and also in the wife's 2015 Jeep Cherokee Limited..they look great and are easy to clean up. I also have the Weathertech window visors on both vehicles, another nice addition to one's vehicle.

[glazier]

I have Weathertech in my 15 Silverado, they don't fit exact IMO. I had Husky in the past, they were spot on.

[bbaker2001]

well I know what I want for Christmas
I read about them, but after the good things
sounds good.
while looking at the new Ram, I saw some that had mats that go full side to side. is this what you all have.

[jjj]

I also have a set in my truck that I bought in 05 and they still look new. Another fan of Weather Tech.

[IndyCamp]

Love my Weathertech mats. I'll have them in every truck I ever own.

Great product and it sounds like great customer service.

[Houston_Remodel]

Another Weathertech fan here.

[Lessmore]

I have the weathertech mats...not the custom fit ones, as they had none for my particular vehicle. Ill see how they do soon as winter is almost here.

[Ava]

I just received my Weather Tech floor mats and cargo mat for my 2013 GMC Terrain. They fit perfect and should work great. Very happy with them.

[camp-n-family]

I put WeatherTech mats in all my vehicles. One of the best investments you can make for your vehicle. I usually sell vehicles at 5 years give or take. The interiors and carpets still look new, which helps with the resale value. I usually resell the mats seperately for a good penny too.

[MFL]

I also use WeatherTech mats, great fit, good quality.

Jerry

[downtheroad]

Beside their customer service...bottom line is that Weathertech mats are the highest quality available. ..great product.

[JD_and_Beastlet]

Also a fan of WeatherTech mats... it's great to hear that the quality of customer service matches the high quality of the product!

[SouthpawHD]

Wow, that is great customer service!

I just received a set of Rugged Ridge floormats and not happy the way they fit (or don't fit in this case) around the gas pedal. Maybe I'll call Weatertech...

[patperry2766]

In Amazon's defense...it's not totally all their fault. They came in a pretty big box and the rep said that Amazon doesn't have a box big enough for them. Amazon could put on their website that due to the size of the packaging, they can't be marked "gift"
Other that this one isolated incident, we have had only positive dealings with Amazon for years.

[carringb]

That's great that WeatherTech followed up! Thanks for posting.

I had a similar experience with Ultra Fab (electric stabilizer jacks). Amazon was beyond worthless when I had an issue. UltraFab stepped in and took care of it all. Going forward, I'll be ordering all major trailer parts from eTrailer and not Amazon.