Grand Design Momentum , Think Twice Before BIG Mistake

[sc1camping]

I would think twice about Grand Design Momentum. I own one it has been camped in twice. So far I have replaced all grease seals and brakes shoes. GD response was a link to LCI were I could buy new parts. Awning upgrade, Kitchen faucet replacement, Rear toy hauler ramp repair to keep it from falling off. Five new tires.Garage lights replaced. Propane tank retainers replaced. Fuel filter added to gen set. Awning light replaced. Replaced DVD/stereo system. All of this was done out of my wallet. The last straw for me was when my main (center) 15K AC went out at 25 hours of use. We where out of town with 3 guest in RV. GD was of no help. I ended up getting the only Dometic certified installer in area to replace it. Cost to me
$ 900. I took the time and effort to bring old AC home. I contacted GD once we got home and offered to take it local dealer or whoever they wanted to look at it within 75 miles. That was 3 weeks ago never heard anything from them.
The Grand Design Owners Forum is tightly controlled for negative comments so don't get fooled like I did.

[Lantley]

NC Hauler wrote:

Lantley wrote:
I have heard nothing but good things concerning. Grand Designs. I have no dog in this fight I am a happy Open Range Owner, I have been impressed by the comments I have read from GD owners.
To the OP are you saying you have taken your rig in for warranty repairs and been constantly denied?
Is your rig still under warranty? Is GD telling you after the A/C reimbursement your cut off? Has your warranty expired?

Lantly, same here buddy, always good comments on GD 5ers. I even looked at them before opting for the Jayco and thought they were a quality unit. Got Jayco because very reputable dealer only 20 miles from my house.

As I stated earlier, I dont believe OP did his due diligence in getting warranty repairs done in a timely fashion, if at all.

I don't mean to doubt the OP but I feel like there must be more to the story.

[NC_Hauler]

Lantley wrote:
I have heard nothing but good things concerning. Grand Designs. I have no dog in this fight I am a happy Open Range Owner, I have been impressed by the comments I have read from GD owners.
To the OP are you saying you have taken your rig in for warranty repairs and been constantly denied?
Is your rig still under warranty? Is GD telling you after the A/C reimbursement your cut off? Has your warranty expired?

Lantly, same here buddy, always good comments on GD 5ers. I even looked at them before opting for the Jayco and thought they were a quality unit. Got Jayco because very reputable dealer only 20 miles from my house.

As I stated earlier, I dont believe OP did his due diligence in getting warranty repairs done in a timely fashion, if at all.

[Lantley]

I have heard nothing but good things concerning. Grand Designs. I have no dog in this fight I am a happy Open Range Owner, I have been impressed by the comments I have read from GD owners.
To the OP are you saying you have taken your rig in for warranty repairs and been constantly denied?
Is your rig still under warranty? Is GD telling you after the A/C reimbursement your cut off? Has your warranty expired?

[taken]

KZ didn't re-enter the TH market. They added a new line. They already had the Sportster, Inferno, and Stonridge in the 5ver hauler market. They also have 4 TT hauler lines...

KZ is a top notch manufacturer though and I'd buy one of their units in a heartbeat...

[sc1camping]

Just to change subjects. KZ announced today they reentered the Toy Hauler market. KZ was the first manufacture we went to at Hershey last year. Because my old one was a great RV. Not perfect but regular stuff, water leaks, cheap tires and more. If I could have put the updated inside of GD into KZ frame it would have been a great camper.

K-Z Debuts Venom Toy Hauler at Texas Dealership
Venom
RV PRO Staff's picture
By: RV PRO Staff
Tuesday, September 1, 2015
K-Z is pleased to announce the first delivery of its newly introduced Venom, a brand new wide-body toy hauler, to Athens RV Sales in Athens, Texas.

[sc1camping]

NC Hauler wrote:

offtohavasu wrote:
One thing I have to disagree with Scott about is the "Grand Design" cheerleaders. You can call it what you want, but those are people who are genuinely happy with their trailer and their service.

Additionally, you can go through the site and see there are owners who complain about certain issues, however, it's done tactfully.

Scott brought a great deal of information to the site, there's no two ways about it. He has a great deal of knowledge in the "RV world"

I think the issue came up with how the posts were done. Yes, he had some failures of equipment, but some of the faults were do to a failure to follow through on his purchase. The example I remember, and we discussed on the forum, was he assumed the awning was adjustable because other manufacturers offer it. That's like me assuming my Chevy comes with Microsoft Sync because it's offered by Ford.

From there, it seemed the continually bashing began. He'd answer a question, "Yeah you need to replace the bolt. BTW Grand Design is a piece of ****."

We all understand frustrations, we get it when one is not happy. But once that has been voiced, there's no need to beat a dead horse. We get it, you're not happy with your purchase, but that's no reason to beat up people because they're happy with their's.

Guess it depends on how much money one paid for the unit and what appears to be, little to no support from his dealer and what also appears from all I read, ZERO customer relations from GD. If I'm wrong, then sorry. Untill proven differently from OPs story, no way could I recommend a GD 5er......and before I purchased the Jayco, GD is one I looked at.

I'd bash too and keep it up just due to all the stress and frustration of the situation,,,,,guess you'd have to walk a mile in the OPs shoes before you would understand his ranting,,,,,,you yourself have gone on and on about his ranting....you DONT have to read his post...block him and be done with it....he got kicked off the GD forum, so you can take solace in that and be happy once again....

Not to be rude in any way "But". This person may have some other motivation, sure sounds like a GD cheerleader to me. I just tell the truth about my GD I have pictures and invoice to prove every post on GD and dollars spent on it. I like money and don't cut it lose with out a reason. Just to be upfront I am a High School educated only person who did things the old way. Started a business , worked my but off for 30 years and got lucky and sold it. 70 K for a RV is a lot of money to me. Most on GD can out type and out spell me any day of the week.
I did a lot of my modification posts on GD and pointed out good and bad things with pictures. This may have played into things.

[roadking59]

See how defensive he gets...Blah, Blah, Blah....??

[offtohavasu]

AJ, you aren't even worth my energy anymore. You put a post up, and after someone disputes it, you go back and edit. I wouldn't give you the time of day anymore.

[roadking59]

He doesn't own a Grand Design....He just steps in to downgrade and tries to discredit GD COMPLAINTS....He does the same thing on the GD forum....He has been there for months but doesn't own a GD.

I'm happy with my Momentum 350M, but understand those that aren't.

[offtohavasu]

:C

[NC_Hauler]

offtohavasu wrote:
Well that's where assuming to a fault. I don't have a dog in the race, yet. I just monitor the forums, as you said you do, and will base what 5er I go with based off of that. You're right in the fact I wouldn't go to the dealer. 9 times out of 10 they're the ones who tarnish the brand. I would not base my decision on going with or recommending the brand based off of one person.

No, at 65, I've learned not to assume....it'll come back to haunt you. Agree that the dealer can make the manufacturer look bad. Nor would I base what I'd purchase, or not purchase based on one persons reoort on the product... We good:B

[offtohavasu]

Well that's where assuming to a fault. I don't have a dog in the race, yet. I just monitor the forums, as you said you do, and will base what 5er I go with based off of that. You're right in the fact I wouldn't go to the dealer. 9 times out of 10 they're the ones who tarnish the brand. I would not base my decision on going with or recommending the brand based off of one person.

[NC_Hauler]

offtohavasu wrote:
Except one, it's not a GD owned forum. Additionally, you're going of hear say from him.

And if you base your decision on one person's experience vs. several others, then so be it.

And don't think if you're going with another manufacturer that you still won't get bad service from the dealer. Remember, if you buy from Acme RV, and whether you buy a Jayco, GD, or Keystone from them, it's still the same service center.

Been rv'ing for 40 years plus, you've told me nothing I didn't know already....
it's not "hear-say" when it's coming from the witness (OP):R....I'd never buy from that dealer....just because...OP should have done a better job of using his warranty,,,that's on him...I base my purchases on my own personal research and glean from there....Your'e brand loyal to a fault...nothing wrong with that, but some RV's on occasion will be manufactured badly..QC in the RV industry isn't what one could call, stellar.

You must not be real proud of what 5er you own or what you tow it with, you show nothing in your profile:h

[offtohavasu]

Except one, it's not a GD owned forum. Additionally, you're going of hear say from him.

And if you base your decision on one person's experience vs. several others, then so be it.

And don't think if you're going with another manufacturer that you still won't get bad service from the dealer. Remember, if you buy from Acme RV, and whether you buy a Jayco, GD, or Keystone from them, it's still the same service center.

[NC_Hauler]

MrHavasu wrote:
Sorry to hear about how they treated you before and after. Telling you your on your own now, what a crock of bs. And for those who think and those who say, Manufactures sites are not controlled or biased are also full of it. We were not born yesterday, I have seen what this guy has gone thru over and over again on single brand only sites.

Agree 100%