Oct-01-2016 07:55 AM
Oct-11-2016 07:03 AM
Oct-11-2016 06:54 AM
Oct-08-2016 03:08 PM
Oct-05-2016 07:19 AM
Belgique wrote:Jack_Pine wrote:
We are diving into the Class A world next year...... Where would one go for warranty or any other repairs? ....
As mentioned early in the thread, use mobile techs, many of whom are authorized to do warranty work.
Oct-05-2016 05:02 AM
Jack_Pine wrote:
We are diving into the Class A world next year...... Where would one go for warranty or any other repairs? ....
Oct-05-2016 03:45 AM
Jack_Pine wrote:
We are diving into the Class A world next year. All these threads have us concerned. We will be basing out of central Wisconsin. Where would one go for warranty or any other repairs? Most bad mouth CW and that is the only big RV dealer within 2 hours..................
Oct-04-2016 05:10 PM
Oct-04-2016 12:10 PM
Hikerdogs wrote:JALLEN4 wrote:Hikerdogs wrote:dougrainer wrote:usersmanual wrote:
I have been involved in the RV sales and repair business since 1985
we for the most part always make money on warrenty repair but not quit at the same rate as our door rate.Sometimes we are shorted on time by a manufacturer and the next time we short the manufacturer so it all works out in the end
I have dealt with many manufacturers over the years you have to know them all to play the game
Well, I have been involved in just the DEALER SERVICE end for 37 years and I can guarantee you do not make money on warranty. Not when you add in the cost of warranty clerks and all the parts order and returns and the lower Flat Rate times involved. There is NO game. Doug
I agree totally. Anyone who has had to deal with manufacturers knows it's their game in their ball park. They set the rules to their advantage and change them at will to make sure they protect the company's bottom line.
As an example GM came out with the 350 "diesel" in the early 1980's. Originally they paid about 27 hours labor time to remove, rebuild, and reinstall an engine.
When they started dropping like flies the company steadily reduced the time paid. Within a year the rate went from 27+ hours down to 9 hours. The job couldn't possibly be done in that amount of time. Each vehicle they took in for repairs cost the dealership 18 hours in labor time. The dealership I worked for did in excess of 200 units per year. That's 3,600 hours of lost labor time. At todays labor rates it would cost a dealer $450,000.00 in labor alone. That doesn't include the time the warranty clerks spent submitting the claims, or the shop supplies used.
How many years can a dealership sustain those kind of losses and survive?
That is simply not an accurate account nor an accurate assumption of lost money by the dealer. Twenty-seven hours was never an accurate amount of time to R&R an engine. Yes GM did reduce the amount of time on engine replacements of both diesels and a similar problem with Vega engines. The time reduction was based on new training, experience, and newly developed special tools. Any time allowed can be challenged by a dealer and GM will do a time study in their shop that is equipped as a normal dealer's shop should be. I have actually been in Detroit and watched a time I challenged and came away with a whole new understanding.
I agree it's an extreme example of dealers getting the short end of warranty work, but it did happen, and wasn't a pleasant experience. Obviously neither you or usersmanual never went through the experience.
In addition you missed the part where I said the engine was being rebuilt. It wasn't a simple situation of removing one engine and replacing it with another, or even installing a new short or long block. It was a case of totally disassembling the engine, cleaning the block and reassembling it with as many new parts as necessary.
In all cases the piston rings, rod and main bearings were replaced as well as the cam bearings. The heads had to be checked and often replaced due to warpage. In some cases the main bearing journals had cracked. In those cases the dealership lost all the time the technician had into the disassembly process, and was paid only to remove the engine and replace it with a short block.
We had one case where the car had been to an independent shop. The engine had been removed and disassembled down to the last nut and bolt before the owner started screaming. In that case GM paid only for building a short block and reinstalling the engine. They claimed they were paying less because the engine had already been removed and disassembled. In that particular case it took the technician nearly as long to build the short block and install the engine as it normally would have taken to rebuilt it. Most of the time was spent searching through a dozen boxes for the parts and going to the parts department to order the missing ones.
I was there and saw it happen. I had to fight with the factory rep on an almost daily basis. As a result the dealership I worked for wasn't nearly as receptive to warranty work on diesel engine equipped autos purchased from other dealers as they had been in the past
While they legally couldn't turn down warranty work they did limit their exposure by dedicating only 2 technicians to the diesel debacle. They were the resident "experts' and were booked weeks and sometimes months in advance. The dealership wasn't willing to take on work that cost it money every time it came through the door. Especially when in many cases the job had been turned down by the selling dealer using the claim that they were "too busy" to take on additional work.
Oct-04-2016 12:05 PM
Oct-04-2016 06:05 AM
Oct-04-2016 05:58 AM
Oct-04-2016 05:56 AM
Hikerdogs wrote:dougrainer wrote:usersmanual wrote:
I have been involved in the RV sales and repair business since 1985
we for the most part always make money on warrenty repair but not quit at the same rate as our door rate.Sometimes we are shorted on time by a manufacturer and the next time we short the manufacturer so it all works out in the end
I have dealt with many manufacturers over the years you have to know them all to play the game
Well, I have been involved in just the DEALER SERVICE end for 37 years and I can guarantee you do not make money on warranty. Not when you add in the cost of warranty clerks and all the parts order and returns and the lower Flat Rate times involved. There is NO game. Doug
I agree totally. Anyone who has had to deal with manufacturers knows it's their game in their ball park. They set the rules to their advantage and change them at will to make sure they protect the company's bottom line.
As an example GM came out with the 350 "diesel" in the early 1980's. Originally they paid about 27 hours labor time to remove, rebuild, and reinstall an engine.
When they started dropping like flies the company steadily reduced the time paid. Within a year the rate went from 27+ hours down to 9 hours. The job couldn't possibly be done in that amount of time. Each vehicle they took in for repairs cost the dealership 18 hours in labor time. The dealership I worked for did in excess of 200 units per year. That's 3,600 hours of lost labor time. At todays labor rates it would cost a dealer $450,000.00 in labor alone. That doesn't include the time the warranty clerks spent submitting the claims, or the shop supplies used.
How many years can a dealership sustain those kind of losses and survive?
Oct-03-2016 04:03 PM
Oct-03-2016 03:52 PM
Hikerdogs wrote:dougrainer wrote:usersmanual wrote:
I have been involved in the RV sales and repair business since 1985
we for the most part always make money on warrenty repair but not quit at the same rate as our door rate.Sometimes we are shorted on time by a manufacturer and the next time we short the manufacturer so it all works out in the end
I have dealt with many manufacturers over the years you have to know them all to play the game
Well, I have been involved in just the DEALER SERVICE end for 37 years and I can guarantee you do not make money on warranty. Not when you add in the cost of warranty clerks and all the parts order and returns and the lower Flat Rate times involved. There is NO game. Doug
I agree totally. Anyone who has had to deal with manufacturers knows it's their game in their ball park. They set the rules to their advantage and change them at will to make sure they protect the company's bottom line.
As an example GM came out with the 350 "diesel" in the early 1980's. Originally they paid about 27 hours labor time to remove, rebuild, and reinstall an engine.
When they started dropping like flies the company steadily reduced the time paid. Within a year the rate went from 27+ hours down to 9 hours. The job couldn't possibly be done in that amount of time. Each vehicle they took in for repairs cost the dealership 18 hours in labor time. The dealership I worked for did in excess of 200 units per year. That's 3,600 hours of lost labor time. At todays labor rates it would cost a dealer $450,000.00 in labor alone. That doesn't include the time the warranty clerks spent submitting the claims, or the shop supplies used.
How many years can a dealership sustain those kind of losses and survive?