โMay-26-2015 07:37 PM
โMay-29-2015 05:44 AM
4X4Dodger wrote:edatlanta wrote:Markiemark32 wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
"A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum?"
This after several attempts to get this fixed through CUSTOMER SERVICE?*?*?*?*?*? is that good?
$1,500 worth of accessories, you bet they will jump quickly on this one...
"Business success is about the three P's: People, Process and Product."
MArkiemark:C
I do not work for CW, I have no relatives that work for CW now or at anytime in the past and none scheduled for the future. I am just a customer that appreciates them being around when needed. They will never satisfy everybody, but they are trying. Having been in management in another industry I know that every company depends on their employees to get the job done. Not all employees are good, not all of their managers are good, but as long as a company is working toward improvement, I am willing to work with them.
Someone mentioned to another one of my posts about CW opening up this forum as another means of communication being a good thing. I agree with this.
Let's just be a little nicer here and I think we all will accomplish much more. CW will never be perfect and no other company will either, they seem to be trying to me.
Edatlanta, I am not picking on you I promise, but honestly I dont know what kind of management system you have experience with but the companies I have ran and the projects I have been in charge of including building and running my own hotel, I can tell you Management is about results, efficiency, People people people and first and foremost THE CUSTOMER.
CW and GSE will not get better if we are "nicer" to them. (I dont see anyone being overtly mean) They will only improve if they understand and LISTEN and take to heart the very valid criticisms of so many of their customers. Politeness and civility are important in anything, but sometimes in business to break through the fog of "Well we've always done it this way" you need to be blunt and forthright also.
.......and I just may have.......
I'm on "CB-13", are you?
โMay-29-2015 05:07 AM
edatlanta wrote:Markiemark32 wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
"A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum?"
This after several attempts to get this fixed through CUSTOMER SERVICE?*?*?*?*?*? is that good?
$1,500 worth of accessories, you bet they will jump quickly on this one...
"Business success is about the three P's: People, Process and Product."
MArkiemark:C
I do not work for CW, I have no relatives that work for CW now or at anytime in the past and none scheduled for the future. I am just a customer that appreciates them being around when needed. They will never satisfy everybody, but they are trying. Having been in management in another industry I know that every company depends on their employees to get the job done. Not all employees are good, not all of their managers are good, but as long as a company is working toward improvement, I am willing to work with them.
Someone mentioned to another one of my posts about CW opening up this forum as another means of communication being a good thing. I agree with this.
Let's just be a little nicer here and I think we all will accomplish much more. CW will never be perfect and no other company will either, they seem to be trying to me.
โMay-28-2015 09:38 AM
Markiemark32 wrote:
An Update
As suggested by Rudy I PM'ed him and received a call from someone don't recall the name. His question was do I want to cancel my orders I told him no not at this time but I would appreciate if he could check on my orders and let me know what the actual status is. He assured me that he would and would get back to me via e-mail. Another day has passed and still no word. Not sure if this was customer service or lip-service, time will tell. He said the warehouse is in arrears 5,000 orders plus and are receiving upwards of 6,000 orders per day. He did say they are doing what they can even added another shift to ship orders but had no idea how long it would take to catch up. Still can't believe management chose this time of year for their computer upgrade.
โMay-28-2015 09:26 AM
โMay-28-2015 06:21 AM
edatlanta wrote:Markiemark32 wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
"A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum?"
This after several attempts to get this fixed through CUSTOMER SERVICE?*?*?*?*?*? is that good?
$1,500 worth of accessories, you bet they will jump quickly on this one...
"Business success is about the three P's: People, Process and Product."
MArkiemark:C
I do not work for CW, I have no relatives that work for CW now or at anytime in the past and none scheduled for the future. I am just a customer that appreciates them being around when needed. They will never satisfy everybody, but they are trying. Having been in management in another industry I know that every company depends on their employees to get the job done. Not all employees are good, not all of their managers are good, but as long as a company is working toward improvement, I am willing to work with them.
Someone mentioned to another one of my posts about CW opening up this forum as another means of communication being a good thing. I agree with this.
Let's just be a little nicer here and I think we all will accomplish much more. CW will never be perfect and no other company will either, they seem to be trying to me.
โMay-28-2015 04:37 AM
Markiemark32 wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
"A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum?"
This after several attempts to get this fixed through CUSTOMER SERVICE?*?*?*?*?*? is that good?
$1,500 worth of accessories, you bet they will jump quickly on this one...
"Business success is about the three P's: People, Process and Product."
MArkiemark:C
โMay-27-2015 06:25 PM
โMay-27-2015 08:58 AM
.......and I just may have.......
I'm on "CB-13", are you?
โMay-27-2015 08:44 AM
deltamaster wrote:DownTheAvenue wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
If the business model, core best practice, and management style is just to "put out fires'" then Camping World deserves the defense this poster provides. However, it appears that Camping World/Good Sam are in the business of just appeasing a customer and not permanently resolving problems.
Even a business model that focuses on just "Putting out fired" is not worthy of defense. Maybe they should do something about preventing the "Fires" from starting in the first place.
โMay-27-2015 07:24 AM
DownTheAvenue wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
If the business model, core best practice, and management style is just to "put out fires'" then Camping World deserves the defense this poster provides. However, it appears that Camping World/Good Sam are in the business of just appeasing a customer and not permanently resolving problems.
.......and I just may have.......
I'm on "CB-13", are you?
โMay-27-2015 07:22 AM
4X4Dodger wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
Hi edatlanta, I just responded to another of your posts on a similar subject and then came across this one which is almost identical. And I am curious. What is your experience with GSE and CW that makes you want to rush to their defense? Do you have a spouse or other family member who works for them and thus feel honor-bound to defend them? I can certainly understand that.
But I cant help but think that if you were experiencing the same issues as the posters you would not be so forgiving.
CW and GSE are not the underdog they are not David. They need help for sure I think we can all agree.
.......and I just may have.......
I'm on "CB-13", are you?
โMay-27-2015 06:49 AM
DownTheAvenue wrote:edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
If the business model, core best practice, and management style is just to "put out fires'" then Camping World deserves the defense this poster provides. However, it appears that Camping World/Good Sam are in the business of just appeasing a customer and not permanently resolving problems.
โMay-27-2015 06:09 AM
edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.
โMay-27-2015 05:05 AM
edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.
I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.