I have only used Uber for two trips, from suburbs to downtown and back. I had no problems and would use it again. It was cheaper than a taxis and quicker too. It works extremely well in big cities, like NY/Chicago based on friends' expediences.
A & A parents of DD 2005, DS1 2007, DS2 2009
2011 Suburban 2500 6.0L 3.73 pulling 2011 Heartland North Trail 28BRS
2017 Subaru Outback 3.6R
2x 2023 Chevrolet Bolt EUV (Gray and Black Twins)