Roadside assistance

[countrykids]

I am asking for comments from people that have their roadside assistance as part of their State Farm insurance policy. Any input both good and bad would be appreciated.

We have had AAA for years but the cost difference keeps getting greater and it is time to look around.

Thanks

[wopachop]

AAA has been amazing for us. The DMV service alone makes it worth the price. Its funny a kid bought a quad from us. He loses the pink slip a day later. So we have to meet him at AAA to get him a new pink.

He enjoyed the experience so much that he became a AAA member that day!!

[Puddles]

My experience with State Farm Road Service... YOU call for help... YOU pay the service call... YOU file a claim for reimbursement... State Farm looks for a loophole.

[dedmiston]

I think your location plays a role too. Most of them do pretty well when you're near a metro region, but that's not where anybody goes to camp.

The roadside assistance game feels like it's kind of all or nothing to me. You either need to just skip it altogether and self insure, or you need to sign up with multiple carriers to try to make their spotty coverage overlap.

None of the options seem great to me.

[down_home]

I forgot to add, that in 2017, Wife and her sister were stopped at a cafe, because the car started to stink. Car would not restart. Coach net said they could not find anyone anyone to help here, and if thy sent someone wife would have to pay for the tow beyond 200 miles! Fortunately they saw a small shop down the hill, who looked at it the battery was about to explode replaced it with an Interstate that failed the next year. I nthe past the old Coach net, we had them send someone to rescue us at a camp ground on some lake from Rogers, Arkansas a two hour plus drive. The only facility that would or could. Customer first is what we pay for and that is what we should get but when the same group of people own all the services then their is no competition and Customer be damned.
We did not even bother ti cal Coach Net or Good Sams this last time in Arizona.

[MarkTwain]

MarkTwain wrote:
State Farm and AAA are not your best choice for RV towing service. Go with Good Sam or Coachnet.

Do a side by side comparison of service provided with AAA and Good Sam Road Side Service and then tell me if your still satisfied with AAA!

[steveh27]

I have been very happy with AAA RV plus service.

[MarkTwain]

State Farm and AAA are not your best choice for RV towing service. Go with Good Sam or Coachnet.

[down_home]

countrykids wrote:
I am asking for comments from people that have their roadside assistance as part of their State Farm insurance policy. Any input both good and bad would be appreciated.

We have had AAA for years but the cost difference keeps getting greater and it is time to look around.

Thanks

We have State Farm Mutual on home and all vehicles.
In August headed our of Kingman the brakes on the toad burned up ruined rotors and melted the calipers. The Outfit the Dealer sent it to have the tow equipment installed did not adjust the air brake at all. Returned to Kingman and RV Repair shop there fixed the cylidner adjustment. Thinking everything was ok we rolled out again. About 40 miles east we stopped along side the road to use the facilities. Looked at the toad and everything looked fine. A few minutes alter observed through the camera all four tires smoking. Checked and found the electronic shifter had went into auto park!
Put it back in neutral and very slowly eased off on an overpass about 200 yards away. A couple of nice young men came along, in the middle of nowhere and helped us unhook. We called State Farm and they found a flat bed to pick up our car and take it back to the Dealer.
next day we found all that happened. Thought we face a legal battle with Dealer and outfit that installed our tow equipment on front of car....It took three weeks. Dealer was in no rush State Farm paid for all the damage and 500.00 of the rental at a discounted rate!
Turns out you get anywhere near the car with it stopped after being in motion the key fob send it into auto park. Dealer insatlled a batter y disconnect at no charge and not mentioned in the manual we took loose cover and it took two men, at the Dealer to pull the emergency tow cable and lock it back!
Also on the way back out to pick up the motor home, we left in Az, because of Covid and appts back home, we had a rock hit the passenger side windshield up high in Texas. Arizona Dark Glass package and all the bells and whistles safety electronic accident advoidance, cruise distance etc it had to be replaced. They had Safelite come for Havasu and replace it, ad do the electronic adjsutments. Don't Quote me but $2300.00, i think. right now, if we had to pay it. State Farm paid Over $4,000.00 to the Dealer to replace ties and braking system.

As to Roadside Assistance for the Coach and other vehicles we carried the old Coachnet and had excellent service. Not so much now as they would not come to our aid on labor Day weekend 2019, Their office was closed. Neithr would Good Sam. We were at a rest area west of Russleville, Arkansas. We had both!
i would gve a good luck at FMCA's prodcut but..I understand they all will now only tow to the nearest facility that can handle the coach. Many fo these facilities do not service coaches, and many are only holes in the road, but...they have the label. Perhaps I am wrong?

[doxiemom11]

If you are full-time, they do not write coverage for full-time rv's. The policies state they will pay for towing to the "nearest" facility. This is common with most auto tow policies. I would suggest that you purchase your coverage with rv specific towing, such as Coachnet or Good Sam. If you have a motorized unit vs a tow, make sure you choose the appropriate plan as it will make a difference. We ourselves have a motorhome and have coachnet.

[jeromep]

Read the policy or the prospective policy first before buying anything. Roadside assistance through vehicle insurance may not be sufficient or appropriate for RVs. Some roadside assistance might even exclude RVs, so reading the fine print is required.

I think the high points are that you will want to make sure that whatever policy you get provides the services you think are necessary should you get stranded someplace with the RV. The roadside assistance needs to not just provide a tow to the nearest mechanic, but to one that can actually deal with your vehicle type, this is especially important for folks with DP coaches and gas class As.

[Tal_IL]

June 2018 on a rural 2 lane road S. of Troy, IL blew LF tire. It took several calls to State Farm and about 3 hrs for them to get a service truck with the correct tire out of St. Louis. The service guy took wheel off and mounted new tire on the shoulder of the road. Got me back underway about 2:30 am. Total out of pocket cost to me $100. I was, as they say, a happy camper.

[agesilaus]

I don't know anything about State Farm but. Check your policy to see exactly what is covered. Lots of folks have been unhappily surprised.