โJul-11-2015 09:00 AM
โJul-12-2015 02:13 PM
rangerbait wrote:Old-Biscuit wrote:
Per Norcold (Thetford Website)
Have a Warranty Claim?
To request warranty coverage:
Review the warranty statement to ensure the product has warranty coverage.
If your product is under warranty:
*Take the product to an authorized service center.
*The service facility will diagnose the problem and contact Thetford or Norcold to request replacement parts. Replacement parts are provided at no cost to the owner.
*The service center will repair the product. All labor charges will be billed directly to Thetford or Norcold.
OB, way to RTFM!! ๐
I really appreciate the reference.
โJul-12-2015 09:08 AM
โJul-11-2015 08:26 PM
Old-Biscuit wrote:
Per Norcold (Thetford Website)
Have a Warranty Claim?
To request warranty coverage:
Review the warranty statement to ensure the product has warranty coverage.
If your product is under warranty:
*Take the product to an authorized service center.
*The service facility will diagnose the problem and contact Thetford or Norcold to request replacement parts. Replacement parts are provided at no cost to the owner.
*The service center will repair the product. All labor charges will be billed directly to Thetford or Norcold.
โJul-11-2015 03:24 PM
โJul-11-2015 01:25 PM
โJul-11-2015 12:48 PM
GaryWT wrote:
I'm not sure what taken for a raise means either.
You said that the $95 would be reimbursable but that you are out the $95 in the same line so not sure what is what.
The part is being sent, who is paying for the labor to install? On the same request I would think the $95 could be included especially if the place you are working with is an authorized dealer.
Good luck.
leeper wrote:
New Cardinal with A/C breaking down. First went to Camping World. They said an inspection would have to be done first with me paying the non refundable fee. It was plain to see what was wrong with the A/C without an inspection. The A/C needed to be replaced. I went to another RV repair shop whom was certified by the A/C manufacture. No charge for inspection and contacting the company. CW said I would have to take care of the paper work for warranty work refund. Last time I went to CW for repairs.
GMandJM wrote:
"I didn't take you to raise" is one of those old-timer sayings. It means "I'm not footing the bills for you".
โJul-11-2015 12:24 PM
โJul-11-2015 12:18 PM
โJul-11-2015 12:10 PM
โJul-11-2015 11:52 AM
โJul-11-2015 11:44 AM
bgum wrote:
Old Biscuit got it right. In this case I am afraid you will pay the diagnostic fees out of pocket.
โJul-11-2015 11:36 AM
โJul-11-2015 11:12 AM
Old-Biscuit wrote:
Normal procedure is to contact MFG. FIRST to get approval/authorization prior to any repairs (diagnostics/repairs/replacements)
Then MFG. can direct you to an authorized repair facility for cost free warranty service.
Mobile repair may be authorized if conditions warrant but YOU pay for service call
Most repair shops waive diagnostic fees when repairs are done at their shop.
โJul-11-2015 11:10 AM
GMandJM wrote:
With our ViewFinder we had problems with the a/c and stove. In each instance we called the component's maker and talked with their warranty people. They were able to tell us who and where their authorized services places were in our current area.
There were dealerships, repair shops and even a couple mobile RV services on the list. We just called down the list until we found ones that could get our stuff fixed the soonest.
We paid for the service call/appointment and were later reimbursed by the company since we had the repairs pre-authorized. The repair place was paid by the component maker (and to be honest I'm not sure how that end of it worked).
With the MH we take it to the manufacturer in Red Bay or to Freightliner if it's a chassis or engine issue.
I don't recall ever going back to the original dealership for repairs on either RV, now that you mention it.