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GM to cut powertrain warranty to 60,000 miles

LoneStar1
Explorer
Explorer
http://finance.yahoo.com/news/gm-cut-chevy-gmc-powertrain-warranty-60-000-143947688--finance.html

DETROIT (Reuters) - General Motors Co said on Thursday it plans to cut its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year because the offer was not a strong enough selling point.

The five-year, 100,000-mile powertrain coverage, in place for nearly a decade, will be reduced to five years and 60,000 miles for the 2016 models.

The Detroit automaker said it also will scale back its offer of two years of free maintenance, including oil changes and tire rotations, on most new Chevy, GMC and Buick vehicles. The brands will reduce the number of free service visits to two, from four, starting with 2016 models.
120 REPLIES 120

FishOnOne
Nomad
Nomad
Bottom line is I hope GM is doing the right things to stay profitable so the taxpayer's don't have to bail them about.... Again!
'12 Ford Super Duty FX4 ELD CC 6.7 PSD 400HP 800ft/lbs "270k Miles"
'16 Sprinter 319MKS "Wide Body"

ksss
Explorer
Explorer
I have an 08 2500HD doing the same thing. The molding may suck, but damn that thing has not missed one day of work in 103K.
2020 Chevy 3500 CC 4X4 DRW D/A
2013 Fuzion 342
2011 RZR Desert Tan
2012 Sea Doo GTX 155
2018 Chevy 3500HD CC LB SRW 4X4 D/A
2015 Chevy Camaro ZL1

NJRVer
Explorer
Explorer
dreeder wrote:
A bit off topic but I have to say that GM's warranty has been top notch and my service advisor at my local dealer absolutely awesome. I have had a few warranty issues the latest being the side moldings on my doors. One is seperating from the door a bit and my service advisor explained that he is going to have all the moldings replaced so they all look new. I really would have been satisfied with them just reattaching the faulty molding a little better and I explained that to him. He explained that the molding probably wouldn't reattach that well again and if I were to spend the money on the moldings out of warranty that they would cost $1000.00 out of my pocket.




Interesting.
My '09 Silverado door moulding has starting coming off the passenger side.

Targa
Explorer
Explorer
A bit off topic but I have to say that GM's warranty has been top notch and my service advisor at my local dealer absolutely awesome. I have had a few warranty issues the latest being the side moldings on my doors. One is seperating from the door a bit and my service advisor explained that he is going to have all the moldings replaced so they all look new. I really would have been satisfied with them just reattaching the faulty molding a little better and I explained that to him. He explained that the molding probably wouldn't reattach that well again and if I were to spend the money on the moldings out of warranty that they would cost $1000.00 out of my pocket.

Lessmore
Explorer II
Explorer II
roman traveler wrote:
Our Ford dealer gives you a free dog when you buy a Ford so you don't have to walk alone.

RT


:B Good one.

wtd
Explorer
Explorer
krobbe wrote:
Ford Man wrote:
If I owned a GM I would want a Lifetime Warrantee on it.

If I owned a Ford, it wouldn't matter what the warranty was... Ford doesn't stand behind it any ways!


I bought a new 2014 Mustang GT in August of 2013. This was my first new Ford purchase ever. To say the least, I'm not at all impressed with Ford on how they deal with Warranty claims.

I've taken the car in for four warranty claims and had one claim denied twice before finally getting it fixed after four months of fighting with Ford about it. One claim is still being denied and two others I had done with no problems.

I never had this kind of BS with my GM products. With Ford, they try to blame me for things that are quality control problems. God forbid If I have to have something real serious fixed under warranty. To say the least, this will probably be my last Ford vehicle.

Wayne

mich800
Explorer
Explorer
TomG2 wrote:
v10superduty wrote:
TomG2 wrote:

That explains why Ford didn't follow GM's lead on offering a 100k warranty.
GM must have figured out that if Ford gets by on a lesser warranty, then they can too.


Think about it Tom.

Ford is a leader, not a follower... :W
Especially in marketing and trucks.
GM watches what Ford does pretty closely.


#1 (GM)in pickup sales always watches what #2 is up to. People know that the GM powertrain is good for over 100,000 miles. If the buying public had any concerns, they would have continued with a warranty almost twice as long as Ford's.


Part of the reason for the longer warranty period was also to gain public confidence. We all know there was much speculation if certain automobiles would even have a warranty. It was a good move from a marketing stand point but also costly. You may say the GM powertrain is good for over 100,000 miles (they all are) but there is a cost to warranty beyound 60k miles because they do fail (like they all do).

TomG2
Explorer
Explorer
v10superduty wrote:
TomG2 wrote:

That explains why Ford didn't follow GM's lead on offering a 100k warranty.
GM must have figured out that if Ford gets by on a lesser warranty, then they can too.


Think about it Tom.

Ford is a leader, not a follower... :W
Especially in marketing and trucks.
GM watches what Ford does pretty closely.


#1 (GM)in pickup sales always watches what #2 is up to. People know that the GM powertrain is good for over 100,000 miles. If the buying public had any concerns, they would have continued with a warranty almost twice as long as Ford's.

spoon059
Explorer II
Explorer II
roman traveler wrote:
Our Ford dealer gives you a free dog when you buy a Ford so you don't have to walk alone.

RT

BOOM! Is that like the heated tailgate option?
2015 Ram CTD
2015 Jayco 29QBS

roman_traveler
Explorer
Explorer
Our Ford dealer gives you a free dog when you buy a Ford so you don't have to walk alone.

RT

v10superduty
Explorer
Explorer
TomG2 wrote:

That explains why Ford didn't follow GM's lead on offering a 100k warranty.
GM must have figured out that if Ford gets by on a lesser warranty, then they can too.


Think about it Tom.

Ford is a leader, not a follower... :W
Especially in marketing and trucks.
GM watches what Ford does pretty closely.
2000 F250 V10 dragin a 2005 Titanium 29E34RL

Ford_Man
Explorer
Explorer
krobbe wrote:
Ford Man wrote:
If I owned a GM I would want a Lifetime Warrantee on it.

If I owned a Ford, it wouldn't matter what the warranty was... Ford doesn't stand behind it any ways!


Never the first problem with a Ford. Had a Chevrolet for a Company Car one time and knew the Service folks at the Chevrolet Dealer on a first name basis.

NJRVer
Explorer
Explorer
JALLEN4 wrote:
NJRVer wrote:
I think you can trace the reasoning to the fact that nobody keeps a car for more than 3 years.
Almost nobody "buys" a car, they lease it.
The normal lease is either 2 or 3 years with 10,000 mile per year max allowed.
After that the car is turned in and it becomes a used car. So it is only going to have 20,000-30,000 miles on it. A 100,000 miles warranty would be meaningless.
Do all the manufacturers honor the warranty in a used car sale?


Your statements are somewhat in error. Just over 25% of new car purchases are leases. The standard lease mileage is 15,000 miles per year. There is a significant savings for lower mileage leases and as a result many of the ads we see are for low mileage lease payments. These can be 12,000, 10,000, or even 7,500 in some cases but are not the majority of actual transactions.

The average vehicle age is now over eleven years and would seem to point out that many people do keep vehicles longer than three years. This is especially true in the light truck market where the vehicle is more purpose oriented.

I am sure GM realizes there will be some consequence of cutting the warranty duration but I am also sure they know exactly how much that warranty is costing them. Their determination is that money can be better utilized in other areas if not part of it converted to additional profits. It has little to nothing to do with their "faith" in the product and in reality the cost of warranty and reliability of the product has been improving over the last several years.



I don't lease myself either. I admit error on the blanket statement.
While the 25%+ total lease may be true, when you start breaking down by demographics the numbers start to change.
Different areas of the country, luxury vs economy, Mercedes, BMW, Audi, big time leases.
I will try to find the article on line and post a link from Forbes that predicts leasing to start gobbling up more and more market share in all segments.

raylance
Explorer
Explorer
Bionic Man wrote:
DiskDoctr wrote:
GM Announced today their plans to discontinue the 100,000 mile drive train warranties previously offered. "I just don't know how they (Hyundai) do it, we've been losing our a$h on these things," a former spokesman for the company said in an interview last Tuesday


From the files of "Headlines you'll never read"

It takes real QUALITY to offer and honor a 100k drive train warranty.

Manufacturers care about sales, not quality.


Sorry, but I think your comment about not caring about quality is far from the case. It is hard to maintain sales without quality.

Outside of those that troll the internet for horror stories of catastrophic failure of their favorite brand to bash, it is unusual to hear about a powertrain failure before 100,000 miles. I think that number is MUCH closer to 200,000 miles now. Regardless of manufacture. Quality matters, and across the board it is pretty good.


All of you saying you don't hear of many powertrain failures in the first 100,000 miles must not know any Acadia, Enclave, or Traverse owners. I rarely bash but in this case GM deserves it. The Lamba line of vehicles are built with Yugo quality.