Good Customer Service from Arctic Fox

[CAJW]

Just wanted to relate an act of good customer service from the Arctic Fox (Northwood) folks. Recently I power drained (used the pump) to drain the water tank faster of our 2013 AF 996. Next time we loaded up, the water pump would not pick up or hold a prime. Pulled the strainer and found it full of plastic shavings left over from the assembly process (probably drilled for fittings about 5 minutes before quitting time on Friday ;). I contacted Northwood about the issue and was directed to my nearest dealer. I noted that we were loaded, ready to go on a trip, but that dealer would be a few hours out of our way. Dave Mann of Northwood said that we bought the camper to use and they wanted to get us back on the road as soon as possible so he directed me to choose any RV repair place I wanted and have them call for payment arrangements. We found a dealer along our route, got the pump replaced in about an hour, had the service manager chat with Northwood and with not a penny out of pocket, we were back on the road. Good follow up on the part of Northwood to correct a problem, which is the true test of customer service.:)

[Mogy]

Dave Mann at Northwoods is awesome. He recently helped me address a failed slide bearing when the local dealer wouldn't.

[n7bsn]

trail-explorer wrote:

Even using the low point drain to "drain the tank" requires use of the water pump.

The do have low point drains as well as a tank drain, but I can see the purpose of using the tank to pump the water out - it's much faster. Using the drain takes FOREVER (at least on the rigs I've had it did)

On our current Northwoods the fresh-tank dump valve is huge (now this may not be true of all current Northwoods product. Dumping the fresh is fast

[abslayer]

To often all we hear is bad things about manufactures and are dump on in web sites.
It is nice to see this thread and is something we should all do , not only report bad service but also good services needs to be pointed out as well. :C

[Scott16]

Great news to here about customer service from Arctic Fox, Northwood Industries.
Fixing your your water pump in time to continue on your trip. A class act for sure.
Scott

[trail-explorer]

jimh425 wrote:
One other note, do you have a low point drain?

Even using the low point drain to "drain the tank" requires use of the water pump.

The do have low point drains as well as a tank drain, but I can see the purpose of using the tank to pump the water out - it's much faster. Using the drain takes FOREVER (at least on the rigs I've had it did)

[kerry4951]

I always had great customer service from Arctic Fox. Glad to hear they came thru for you.

[n7bsn]

jimh425 wrote:
I suppose that's good, but I'm surprised that it didn't start working after you removed the shavings. One other note, do you have a low point drain?

I am not aware of any Northwood product that does not have a low-point drain

[BradW]

Good to hear the Arctic Fox folks solved the problem quickly on short notice.

Brad

[jimh406]

I suppose that's good, but I'm surprised that it didn't start working after you removed the shavings. One other note, do you have a low point drain?

[Natt85]

Great to hear!