This is Service!

[LabMan1945]

This is SERVICE

I am on my latest adventure with my NorthStar 850SC and pulled a rather DUMB stunt and one that I suspect more than a few of you have pulled as well. It seems that a small tree was hidden behind the camper as I backed up and when it jumped out and hit the fuel can on the back managed to damage the rear of the camper. Luckily I was within 4 hours of Cedar Falls and the NorthStar factory so when I had cell phone service I called and spoke with Rex. He said he would be there until closing and to stop by so he could assess the damage. I arrived and just as promised it was looked at immediately and since it was late Friday afternoon said they could not fix it then – BUT – I was invited to spend the night locked in the facility parking lot, electricity was available if I wished and they would jump on the repair Saturday morning at 6:00 AM.
By 5:45 Sat. morning Rex was there, the camper pulled into the shop and Brian put to work on the repair. The fix was done by 11:00 and after talking to Rex a while longer I was on the road with a whole camper. In this day of poor customer service these folks stand out as the best example of fantastic service anyone could wish. I have had the opportunity to stop by the factory 3 times now since I purchased the camper in 2007 and have been treated like a long lost family member every time.
THANK YOU to Brian, Rex and ALL of the NorthStar folks. I will return and a new 850SC is in my future.
Grant

[exhaustipated]

I'm not at all surprised to hear of the excellent service you received from Rex at NorthStar. I got to meet and talk with Rex during a factory tour of his facilities this past summer while attending the Mid-West Truck Camper Rally in Amana, IA. I was really impressed with what he had to say about their campers and how they are built and of their customer service after they leave the factory. We even had a fellow from the Rally that drove his rig up there to have some work done on his camper while he and his wife took the factory tour with the rest of us. Shortly after we got back by bus to where the Rally was being held at, another fellow had trouble with his refrigerator not working on his rig that just happened to be a NorthStar. Rex was called upon to give him technical advice and was walked through the procedures of rerouting some of the wires in order to get the refrigerator started again. Rex must have spent at least an hour and a half from start to finish talking to this fellow even after the factory had closed for the day. If that's not customer service for you, then I don't know what is. For this reason I wouldn't hesitate buying a NorthStar from Rex and his Company if I was planning on getting something else down the road.

[billtex]

Fabulous!

They have a long standing reputation for a quality product and great service, good to hear this is still true.

Bill

[bka0721]

What a great review of customer service and repairs from NorthStar. It is nice to hear, something positive about a/any manufacturer. (Also, sorry to learn of the branch episode,Labman1945. Happy travels, my friend.)

b

[BradW]

Good to hear they treated you so well. Those folks have been in business building truck campers for a very long time; there is a reason for that.

Brad

[Deb_and_Ed_M]

So nice to know!!! I will put a star next to their name on my list of names to remember!

[gbopp]

RV Service Reviews

[DWeikert]

Thanks for sharing.

I'm not at all surprised to hear of your experience. I drove to the factory to pick up my camper and spent the first night in the parking lot. Next morning Rex loaned me his Jeep to get breakfast while he installed the Torklift tiedowns on my truck. I was even invited to the fish fry Rory threw for the employees at lunch. Fantastic people.

[bobndot]

Nice story , the company is second to none. I think more customers go there for a friendly visit rather than have something repaired.
5.45 A.M. is Rex offering a breakfast menu now ? 🙂

[ScottG]

Thats great!
I hit my wifes car ($500 damage) and a buddy's Suburban (no damage) with my TC.
So a small tree is very understandable.

(Don't worry America, I don't have it anymore)

[darsben]

Please post on RVSERVICEREVIEWS.COM

[4aSong]

Thanks for sharing your experience. It sure is nice to hear about good service as most postings we read about today are nothing but complaints.