Another odd experience, this time in Kissimee

[phnguyk]

Went to the parts department with an item #, price ect right out of the catalog. Rep wanted my motorhome vin #, and stated it would be about ten days to receive the part. When I said its a standard item, why does he need the vin#? And the fact he hadn't checked stock yet? Very odd. He then went off into the back and returned with an item, obviously not the right one. He then stated that the part I was after was manufacturer specific. He finally agrees to look the item up by # once I showed it to him on CW's web site on my smartphone nonetheless, his computer said they had one in stock but then went on to say "as you can see our parts are all over the place, I'll never find it"??????? So he does the next best thing, he calls the Wintergarden store with the part # and has them pull it and hold it there for me. The part by the way was item #70814 entrance door lock with deadbolt. I could understand if I didn't know what exactly I wanted when I walked in, but in this case I did. Was just an odd experience.

[H345]

.

Camping World could be the WalMart of outdoor recreation .
However , they continue with their phoney retail price schedules , as if their customers are completely ignorant and out of touch . The service department seems to be the home of the untrained and completely thoughtless , especially the management .

People , Process , Product - A made for TV Phrase that is as hollow as a sewer hose .

Notice that the " Customer " is never mentioned .

Camping World has become the poster child for the entire RV Sector - Marginal Engineering , Sloppy
Business Practices , Poor Quality Control , and an Attitude of " Take The Money and Run " .

.

[wbwood]

Chiefcpo wrote:
I can see where they are improving it is just we hear about all the bad times.
Good service from Chattagoona store, South Alabama, the Gulf Breeze store, and Calara store. Bad experience at the KNOXVILLE sore on sales, service and customer support all three veryyyy s###y.
Just my experiences and I still shop there and know they will improve.
The Nashville store has a bad location, and just not the items I wanted as they were new, and I will retur when in the area.

Some people on here don't want them to improve and refuse to acknowledge that there is much more positive outcomes than even close to negative.

They aren't perfect, but neither is any other company.

[phnguyk]

khahuna wrote:

phnguyk wrote:
Went to the parts department with an item #, price ect right out of the catalog. Rep wanted my motorhome vin #, and stated it would be about ten days to receive the part. When I said its a standard item, why does he need the vin#? And the fact he hadn't checked stock yet? Very odd. He then went off into the back and returned with an item, obviously not the right one. He then stated that the part I was after was manufacturer specific. He finally agrees to look the item up by # once I showed it to him on CW's web site on my smartphone nonetheless, his computer said they had one in stock but then went on to say "as you can see our parts are all over the place, I'll never find it"??????? So he does the next best thing, he calls the Wintergarden store with the part # and has them pull it and hold it there for me. The part by the way was item #70814 entrance door lock with deadbolt. I could understand if I didn't know what exactly I wanted when I walked in, but in this case I did. Was just an odd experience.

And did you notice the Kissimmee store was in the process of complete remodeling? Personally I would have closed the store until the remodel was completed, but they chose to keep it open and assist customers as best they could.

The young women in the tent directed us to parts as "parts like that are kept in service". When we first walked in we didn't know what to expect. The first service guy we saw, we asked if parts was open, he said "yes, parts hasn't been touched yet".

[khahuna]

phnguyk wrote:
Went to the parts department with an item #, price ect right out of the catalog. Rep wanted my motorhome vin #, and stated it would be about ten days to receive the part. When I said its a standard item, why does he need the vin#? And the fact he hadn't checked stock yet? Very odd. He then went off into the back and returned with an item, obviously not the right one. He then stated that the part I was after was manufacturer specific. He finally agrees to look the item up by # once I showed it to him on CW's web site on my smartphone nonetheless, his computer said they had one in stock but then went on to say "as you can see our parts are all over the place, I'll never find it"??????? So he does the next best thing, he calls the Wintergarden store with the part # and has them pull it and hold it there for me. The part by the way was item #70814 entrance door lock with deadbolt. I could understand if I didn't know what exactly I wanted when I walked in, but in this case I did. Was just an odd experience.

And did you notice the Kissimmee store was in the process of complete remodeling? Personally I would have closed the store until the remodel was completed, but they chose to keep it open and assist customers as best they could.

[Chiefcpo]

I can see where they are improving it is just we hear about all the bad times.
Good service from Chattagoona store, South Alabama, the Gulf Breeze store, and Calara store. Bad experience at the KNOXVILLE sore on sales, service and customer support all three veryyyy s###y.
Just my experiences and I still shop there and know they will improve.
The Nashville store has a bad location, and just not the items I wanted as they were new, and I will retur when in the area.

[sd1209]

Reminds me of an experience I had today at Home Depot.....Got a bathroom faucet off the shelf there for the bath in my home...Got to the cashier and she rang it up then asked for a "job order #".....Told her this was just for my own house, she told me she could not sell it w/o a job order number...

I asked her to call over another cashier, which she did...This cashier just told her to put NA in the box.....

The cashier was new, I understand that..But absolutely no trng....I felt sorry for her.....Sounds like your exp with this CW employee....

[Good_Sam_Care_T]

Hello phnguyk,

Thank you very much for taking the time to write in about your experience and I sincerely apologize for the trouble you have come across. If you could please send us a private message with your contact information I would be happy to have someone contact you regarding this. Please let me know if you need anything else and have a great day!

Elizabeth Black-Osborn
Marcus Rapid Response Team

[eHoefler]

Need people that are more interested than just getting their pay check. And we wonder why our nation as a whole is in the toilet.

[Dog_Folks]

Poorly trained employee. Lots of businesses have one or two.

[WyoTraveler]

The fact remains Marcus took over management of CW few years after computers became really popular. His manage style apparently didn't believe in computers. Now CW, through Marcus management, is so far behind the competition it is almost impossible to catch up. CW had most of the RV market before Marcus took over. CW had no borrowing power so he made a deal with GS. This will be fun to watch as GS, their ERS, ad every thing else crumbles. As that happens you will see Marcus bail out and take $$$ with him.

[Markiemark32]

As Marcus would say you need 3 things to succeed:

PEOPLE

PROCESS

PRODUCT


all three missing in this example:h


MArkiemark:C

[Ron8877]

What they need is for some training time .
Ron

[wkswenson]

These experiences are what make you wonder if CW is becoming too big for it's own good?????