This post is about my claim experience with Progressive. I damaged two of my basement doors on my motorhome, nothing structural, a cosmetic repair, should be a turn and burn repair; yeah right. As it turns out these doors are aluminum and aluminum is near impossible to repair; who knew, I thought they were sheet metal... When I called to make the claim, an adjuster called back and said they were too busy to schedule an appointment. Seriously? I live in San Diego, they cannot cover Southern California to get an adjuster out in a day or two... Ten days and they finally sent someone out, nice enough guy, but he knowingly shorted the estimate by over 25%, underestimating the cost of the doors by nearly 65%. Even after he explained why the doors had to be replaced he estimated replacement of 400 per door, knowing Fleetwood charged 1100 per door, how do I know he knew; he told me himself what they cost for various manufacturers, why didnt he call FW himself and get an exact price?
There are three shops in San Diego equipped to handle rv body repairs; of the two I called they both were reluctant to work on a claim from Progressive. The shops told me Progressive is known for intentionally shorting estimates and they dont want to waste their time going back and forth with Progressive for more money trying to get ahold of their adjusters. Progressive does not have enough adjusters for my area, it took me three days to get a call back from my adjuster just for him to tell me there is nothing he can do. So in my case the shop tried to patch the doors without discussing it with me, the adjuster was correct they cannot be repaired, the patch is easily spotted. Progressive's position; you picked the shop we cant do anything; but it was their intentionally low balling the estimate by 25% that created this problem. My motorhome has now sat for six weeks and Progressive is laughing all the way to the bank. Brilliant business strategy. THANKS FLO!
(Have fun all you Progressive cyber-shrills)
~surfride
