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Dometic Refer Recall - Possible Fire Hazard -Update 2/13/07

MELM
Explorer
Explorer
Click here to go directly to Updates.
Update Number 1 Nov 23, 2006
Update Number 2 Dec 5, 2006
Update Number 3 Jan 10, 2007
Update Number 4 Jan 19, 2007 - Recall Instructions - click here: Dometic Recall You need your model and serial numbers.
Update Number 5 Feb 13, 2007 - Added links to new info on the NHTSA website including the info/form for claiming reimbursement for a failure. These are at the end of the post below where all the updates are posted.

Also, edited the below Recall to include the change made prior to the Dec 5 update showing the proposed remedy.

Below is information from the NHTSA website on a recall of certain Dometic refrigerators. This recall is in its very early stages, and there is no resolution in place as of Nov 1, 2006.

From the NHTSA website:

Dometic Recall NHTSA Campaign ID 06E076000

Make / Models : Model/Build Years:
DOMETIC / NDR1062 9999
DOMETIC / RM2652 9999
DOMETIC / RM2662 9999
DOMETIC / RM2663 9999
DOMETIC / RM2852 9999
DOMETIC / RM2862 9999
DOMETIC / RM3662 9999
DOMETIC / RM3663 9999
DOMETIC / RM3862 9999
DOMETIC / RM3863 9999

Manufacturer : DOMETIC CORPORATION

NHTSA CAMPAIGN ID Number : 06E076000 Mfg's Report Date : AUG 28, 2006

Component: EQUIPMENT: RECREATIONAL VEHICLE

Potential Number Of Units Affected : 926877

Summary:
CERTAIN DOMETIC TWO-DOOR REFRIGERATORS MANUFACTURED BETWEEN APRIL 1997 AND MAY 2003: SERIAL NOS.
713XXXXX THROUGH 752XXXXX;
801XXXXX THROUGH 852XXXXX;
901XXXXX THROUGH 952XXXXX;
001XXXXX THROUGH 052XXXXX;
101XXXXX THROUGH 152XXXXX;
201XXXXX THROUGH 252XXXXX;
301XXXXX THROUGH 319XXXXX,
INSTALLED IN CERTAIN RECREATIONAL VEHICLES AS ORIGINAL EQUIPMENT AND SOLD AS AFTERMARKET EQUIPMENT. A FATIGUE CRACK MAY DEVELOP IN THE BOILER TUBE WHICH MAY RELEASE A SUFFICIENT AMOUNT OF PRESSURIZED COOLANT SOLUTION INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Consequence:
THE RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy:
THE VEHICLE MANUFACTURERS WILL NOTIFY OWNERS OF RECREATIONAL VEHICLES THAT HAD THE REFRIGERATORS INSTALLED AS ORIGINAL EQUIPMENT AND DOMETIC WILL NOTIFY OWNERS OF THE AFTERMARKET REFRIGERATORS. DOMETIC WILL INSTALL A SECONDARY BURNER HOUSING FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN BETWEEN APRIL AND JUNE 2007. OWNERS MAY CONTACT DOMETIC AT 888-446-5157.

Notes:
CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV.

The following is extracted from the notice provided by Dometic to the NHTSA dated 8/26/06:

The potential defect is associated with cooling unit at the back of the refrigeration cabinet.

A fractional percentage of the potentially affected refrigerators have experienced a fatigue crack that may develop in the boiler tube in the area of the weld between the boiler tube and the heater pocket. A fatigue crack may release a sufficient amount of pressurized coolant solution into an area where an ignition source (gas flame) is present. Dometic's investigation has shown that a simulated release of cooling solution (refrigerant) in the area of the boiler, under certain conditions, could be ignited by the presence of an open flame. A boiler fatigue crack with the loss of cooling solution without ignition would result in a non-operational refrigerator that is not a safety issue. Under certain conditions, the released coolant could ignite and result in a fire. In order to have a fire, at a minimum, all of the following conditions must exist:

    1. The refrigerator must be on and normally operating and gas burner must be lit;
    2. 'There must be an oversized heating element in the refrigerator;
    3. The boiler tube must develop a throughway fatigue crack of a
    specific size;
    4. There must be a release of the cooling solution at a rate which will
    allow the accumulation of the cooling solution at a concentration within its range of flammability; and
    5. There must be ignition source (gas flame) present.

If any of these conditions are not present, a release of the cooling solution will not result in a fire.

In April of 1997 Dometic modified the design of the affected refrigerators by increasing the wattage of the heating element from 325 watts to 354 watts. All production of the affected units from April 1997 through May of 2003 utilized the 354 watt heating element. In May of 2003, in order to improve the operating life of the refrigerators, Dometic returned to the use of the 325 watt heating element which it continues to use today. It is now believed that the use of the higher wattage heater contributed to abnormal fatigue in the boiler tube.

The products in question are all refrigerators used in the original manufacture of recreation vehicles or as replacement equipment for recreation vehicles. The total population of refrigerators potentially containing the defect is 926,877. Dometic estimates a potential maximum incident rate of 0.01% related to boiler fatigue cracks that leak and may result in a fire. There have been no incidents of injury or death related to the affected population of Dometic refrigerators.

Dometic became aware of the occurrence of fires which may have involved their products and retained an independent engineering testing laboratory to fully evaluate and investigate any potential defect in their refrigerators which might result in a fire. A number of returned units were analyzed and microscopic fatigue cracks which could release coolant into the area of the burner were identified in the boiler tube metal in the area of the weld between the heater pocket and boiler tube. Tests simulating the cracks were conducted the week of August 18, 2006 and confirmed a possible cause of fire in the refrigerators under certain conditions. These test results prompted the preparation of this notice.

Dometic continues to gather information on the potential defect and will forward additional relevant information as it becomes available.

Dometic has not yet identified a proposed remedy for the potential defect. Dometic will continue a testing program designed to identify and evaluate possible remedies. This evaluation will take place both in the United States and in Sweden. Once a remedy has been identified, Dometic will initiate or participate in a remedy campaign initiated by the original equipment manufacturers and aftermarket suppliers who have purchased, sold, and distributed these products. A list of original equipment manufacturers and aftermarket suppliers to whom Dometic has sold the potentially defective refrigerators is being prepared and will be provided to the NHTSA upon its
completion.

The following is extracted from the NHTSA response on 9/18/06:

Please provide the following additional information and be reminded of the following requirements:
    Dometic must provide an estimated dealer notification date as well as an owner notification date including the day, month, and year. You are required to submit a draft owner notification letter to this office no less than five days prior to mailing it to the customers. Also, copies of all notices, bulletins, dealer notifications, and other communications that relate to this recall, including a copy of the final owner notification letter and any subsequent owner follow-up notification letter(s), are required to be submitted to this office no later than 5 days after they are originally sent (if they are sent to more than one manufacturer, distributor, dealer, or purchaser/owner).

    Dometic must file a sample of the envelope which you intend to use to mail the recall notice to owners. The words "SAFETY", "RECALL", "NOTICE" in any order must be printed on the envelope in larger font than the customers name and address.
Mel & Mary Ann; Mo'Be (More Behave...) and Bella
"If you have an RV, you don't need another hobby." Comment from a friend...

90 Champion LaSalle MH 29 ft P30 (89 Chassis)

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854 REPLIES 854

WilleyB
Explorer
Explorer
Hi Claude, your element is still within the +/- 10% tolerance, but hey if you can get one with a bit higher resistance, go for it. I wonder why the price difference though, mine cost me just shy of $100 including the 14% sales tax. It was a Dometic part, DM 0173768037 was the number on the package, and to compound the mis information it also was printed 115v 325 watts, however inside it was marked 120v 325w on the element.

Willis
Vanguard VXL2000
2000 Ford V10 Triton, E350 Super Duty
Just for me,the Mrs and Gabby

Claude_B
Explorer
Explorer
I do buisness with the same service center as ParkerBarker here in south shore of Montreal. They did recieve a few kits today and i'm on the list. Now, I also did order a new heating element (325 W) wich they had to order from Dometic. It was $65 cdn. So when I arrived at home today, first thing I did was to check the resistance. The Fluke (pro multimeter) reading is 40.2 ohms ! So the element is a 355 watts !!!
Even if it's stamp 325 W. Are they trying to get rid of their old stuff or what ? Bunch of ... So be carefull. I will go back monday morning.

BTW the part # on the enveloppe is 3850644422
Claude
2013 Gulf Stream VISA 19ERD
VW Touareg TDI 2013
VW Passat 2012 TDI

Chris_Bryant
Explorer II
Explorer II
Not pre ordering the kit is just stupid on their part- Dometic is sending them out in 8 packs- I have 24 being shipped the 17th, and I should have ordered more- I have about 18 spoken for now.
-- Chris Bryant

Crabbypatty
Explorer
Explorer
Well even though I called early with Dometic and called my RV dealer, the next date for me to bring in the TT is 5/3. They also told me that they wont per order the part so my rig may be held up awhile. I already ordered and installed a new element and have turned the gas off at the frig. We used it for 10 days on the road, just didnt run the lp. It worked fine and I felt safe.
John, Lisa & Tara:B:C:)
2015 F250 4x4 6.2L 6 spd 3.73s, CC Short Bed, Pullrite Slide 2700, 648 Wts Solar, 4 T-125s, 2000 Watt Xantrax Inverter, Trimetric 2030 Meter, LED Lights, Hawkings Smart Repeater, Wilson Extreme Cellular Repeater, Beer, Ribs, Smoker

WilleyB
Explorer
Explorer
looks like anyone considering putting a new element in the 12 volt cavity might want to go ahead and install it before taking the unit to the dealer for the recall.
Yes thanks for adding that important fact, it's what I did, but forgot to mention it in the post.

Willis
Vanguard VXL2000
2000 Ford V10 Triton, E350 Super Duty
Just for me,the Mrs and Gabby

WilleyB
Explorer
Explorer
eagle eye wrote:
Willy, are the mothballs also included in the recall?


Hi rsg33 :B not really but I guess the RV techs moved them there out of the way. Actually they were under the LP gas pipe previously. I don't know if they do any good, because that rig is pretty well sealed except for the vents which are well above ground. I haven't had any mice so I guess this will continue to be an annual winterizing event :B

Willis
Vanguard VXL2000
2000 Ford V10 Triton, E350 Super Duty
Just for me,the Mrs and Gabby

USAFBILL
Explorer
Explorer
Thanks for the photos, looks like anyone considering putting a new element in the 12 volt cavity might want to go ahead and install it before taking the unit to the dealer for the recall. Easier to accomplish before all of the sheet metal is installed.
Thanks again.
2003 Cougar 285EFS
2000 Chev 2500 Ex Cab

timsrv
Explorer
Explorer
royl wrote:
By the way i found that the way to get a call from the engineers is to threaton a class action law suit. I got a call back the next day after my email.




Just_Lee
Explorer
Explorer
WillyB thanks so much... Like was said now we know what we are up agonist when we go to have ours done......

Lee
2004 Meridian towing 96 Tracker
If you don't stand behind our TROOPS feel free to stand in front of them during a fire fight

In God We Trust ALL Others pay CASH

rsg33
Explorer
Explorer


Willy, are the mothballs also included in the recall? ๐Ÿ™‚

royl
Explorer
Explorer
I talked with one of the engineers who designed this mod a week ago and was told that this mod is not to prevent a fire but only to keep the RV from burning to the ground if the unit does leak and catch fire. It will contain the fire. He said you will still get massive smoke from the vent but the thermal switch will shut down the gas and power. He said it is a small number of units that will fail and chances are mine would never catch fire anyway but to them even a few fires are too many. He was very helpful and gave me all the info I asked of him. He said also if my unit did fail after the recall is complete that Dometic will replace the cooling unit at no charge. I asked him why we were kept in the dark on this mod and was told that they were told to not give out too much info on it because when they do it gets turned around too much be each person until the info is completly different from what is given out by the company. I guess we will see how this plays out in the long run. By the way i found that the way to get a call from the engineers is to threaton a class action law suit. I got a call back the next day after my email.
Roy & Sabine
2000 Coachman Classic 27 RK Fifthwheel
1992 Dodge D250

WilleyB
Explorer
Explorer
Hi Doug no thanks necessary, but it is appreciated all the same. I just wanted to return something useful to the thread in return for all the information I received here, and photos of the completed modification seemed like a good way to do it. Up until I seen my own unit modified, I had little idea of how it would work or what it would look like. I do hope the photos will give those members still waiting their turn, an idea of what to expect.

Willis
Vanguard VXL2000
2000 Ford V10 Triton, E350 Super Duty
Just for me,the Mrs and Gabby

ausdoug
Explorer
Explorer
Willis, for all of us wanting to see the mod, thanks for posting. Your pictures will help us ensure our dealer does it the same way.
Doug Matson
Austin, Tx
2001 2500HD LB Ext Cab
with 8.1L & Allison
HitchHiker II LS

WilleyB
Explorer
Explorer
Well it's done and has been a very busy weekend for me. Murphy's law was at it's best. Sunday we had to take our pooch to the vet clinic an emergency. We got the news that considering she was an old dog and the problem was most likely a bone tumor, and we'd have to make the decision after the x rays on Monday. Monday morning 9 AM the RV was at the dealers shop. As previously said due to insurance and labor laws I sat it out in the waiting room for about an hour. The required papers to fill out the shop's Dometic papers were 1 Vehicle registration, 2 type and model of RV, 3 serial number and model of fridge, 4 my name and address with telephone number.
Wanted to take some pictures but the batteries were dead in the camera. Went shopping, picked up the dog about 4:30PM after shopping. Vet bill $260 incl medication. Thankfully there were no tumors so no decision was necessary but no apparent reason for the fever or swelling in the leg. So home I go with dog, medication and instructions on what to feed her, ground beef and rice. Ah! Well!
OK! Tues, a new day so I got some pics.
#1 Click--> #2 Click-->

#3 Click-->
#4 Click--> #5 Click-->
#1 The completed modification #2 A better view of the new schematic on the new panel
#3 The front panel removed (4 screws) the new pieces are identified in red numerals as #1 more shielding over the heater element door. #2 This sheet extends half way around the boiler assembly #3 new extended sheeting beneath the LP burner assy, this piece is screwed to the floor #4 is the new thermal cut out (this is the only one I can see and also is the only new wiring. #'4&5 just two more pic's of the area to look at.

In my opinion this mod may or may not prevent a fire during a boiler failure while on LP gas, however having said that it certainly will contain a fire should a failure of the boiler occur. The fire (if any during a boiler failure) would be contained within the enclosed area, thereby preventing the plastic or the wood of the RV from catching fire. IF the thermal cutout (#4) works, then the 12 volts will be removed causing a shutdown of all sources of heating, both electric and LP gas.

The modification on it's own will not prevent a cooling unit failure, it will at best prevent a fire during the failure of the cooling unit while on LP gas.
For my own peace of mind, I purchased a new 120 volt 325 watt element, which has a measured resistance of 44.5 ohms to replace the original underrated element which seems to be the root cause of the cooling unit failures resulting in this recall. I also installed the new element in the 12 volt element well. My fridge is a two way (120v and LP gas) but all these fridges use the same boiler unit with the two wells. My reasoning here is the well for the 12 volt element has not been stressed since it has never been used. Anyway that's the way I did it for my peace of mind.
Willis
Vanguard VXL2000
2000 Ford V10 Triton, E350 Super Duty
Just for me,the Mrs and Gabby

rsg33
Explorer
Explorer
Yep, onehorse, here's a list of authorized Dometic Service Centers in TX. One of them may be close to you.

Boerne - Ancira Motor 30500 IH-10 W 830-981-9000
Channelview - Channelview Supply 15450 I-10 East 281-452-7760
Denton - Camping World 5909 Interstate 35 N 940-898-8906
Ft Worth - United RV 5100 Airport Freeway 817-834-7141
Ft Worth - B & W Custom Trailer 10057 Hicks Field Rd 817-847-8849
Lubbock - Billy Sims Trailer Town 1615 Loop 289 S 806-745-8791
Mission - Camping World 1325 E Expressway 83 956-585-8396
New Braunfels - Camping World 3891 IH 35 North 830-608-9886
San Antonio - Texas RV Supply 2211 Austin Hwy 210-655-1761
Texarkana - Shady Pines Hwy 67 West Rt 6 903-838-5486