Eagle cap 960 falling apart?

[COboondocker]

So this morning when I walked into the camper the floor had an awful creak in it that wasn't there previously. I looked underneath and I find one screw has worked it's way completely out and the others are about 1/3 of the way out the whole length of the camper floor! I've contacted EC to see what they have to say but I'm not too happy. Just bought the camper brand new in Feb. Has about 6k miles on it, been down some FS roads but this seems unacceptable....should this be expected? (god i hope not).
here's a higher res version of the image https://goo.gl/photos/gEp2m9UpvbHFZEUz5

[billtex]

adambeck7 wrote:

bighatnohorse wrote:
Okay. . .5 times at the dealer since February!
The product can't be used that way.
You have way more patience than I do.
I would be dead serious about an attorney and no more out-of-pocket expenses.

For the attorney, you'll need a detail written history of the problems, who you've spoken to, when you spoke, etc.
Have a well organized presentation just like you were going to trial for your prospective attorney. I would not post anything here that could be considered libelous and used against you until after the dust has settled.

But do keep us informed.

I don't feel like I've said anything Libelous, do you? If it's going to hurt my chances I'll take the thread down but I just expressed my disappointment in the all the issues we've had and listed the issues.

adam, I am curious...are you trading the EC for an Outfitter?
Your other thread indicates you visited there recently?

That would be quite a change from a large hardside...

p.s. the pic in the OP sure looks a lot different than the construction in our 13 EC. Different wood, different fasteners...
Post a pic of the slide mechanism too...they used some different ones over the years. I would like to see which one you have.

Tx,
Bill

[bighatnohorse]

adambeck7 wrote:


I don't feel like I've said anything Libelous, do you? If it's going to hurt my chances I'll take the thread down but I just expressed my disappointment in the all the issues we've had and listed the issues.

No, not to my eye. The photo is true enough. . .just sayin' so's that nothing could be thrown back at you.
I'd be pissed. Manufacturer's have various types of insurance. I don't know much beyond "product liability" and so would seek an attorney and I would come out all guns blazing.

[covered_wagon]

adambeck7 wrote:

mkirsch wrote:
People in general will not pay $1 more for quality. They will go with whatever's costs the least amount of money, period.

Really? I thought that's exactly what I was paying for. Apparently that's just what I was being sold on. They constantly brag about how they're the highest quality camper in the industry. If this is the best they have to offer it's truly a sad state of affairs. I feel like I'm fast approaching an rv lemon law case.

I also found that the tanks weren't vented properly so when we drove up to just over 10k' the tanks all bulged out.

Under 6k miles and 8 months on the camper and it can't hold together. The fridge still hasn't functioned correctly since we owned it (been back to the shop 4 times for that issue which was an installation issue on Eagle Caps behalf) now the floor is falling apart and the tanks are shot...needless to say I'm more than a little frustrated. We're probably going to miss our week long Thanksgiving trip. Not sure I trust the camper to take our two week christmas trip (if we even have it back by then).

In my biz I bucked this trend, became a contrarian, did things that make it right even though I did not get paid for it. Today I've got the best class of clients who understand. They are fun people and we would never break the trust we have by resorting to poor work nor me having to take less money. It may take time but whatever good you do for others will come back in a big way..

[av8rds]

bighatnohorse wrote:

GeoBoy wrote:

As far as dealers dropping Eagle Cap because of "Quality Issues", Bill P. at Truck Camper Warehouse, the largest truck camper dealer on the East Coast, dropped Eagle Cap for that reason. Bill has been a truck camper, only dealer, for a very long time and if you look at the manufacturers that Bill represents, Bill knows QUALITY truck campers.

Your post appears to be nothing more than an assertion.
What's your source?

I dont know GEO but I'll add my personal experience. I personally read the emails to/From TCW to EC and back. Up and until the point they said they were dropping him. It was ENTIRELY about quality.

[HMS_Beagle]

bighatnohorse wrote:
I would not post anything here that could be considered libelous and used against you until after the dust has settled.

The truth is a perfect defense against a libel suit. Look at the picture again in the OP. That there is a perfect definition of "poor quality".

[av8rds]

bighatnohorse wrote:


Thats it? That's all you've done?
Did you go to the dealer first? What happened?
Who did you speak with at ALP? What was their response?
Where is this issue in the repair process?

So you bad mouth the manufacturer first? Without detailing the steps that you should have taken to resolve that issue?

Too many questions?
We've followed ONE complaint with ONE Eagle Cap camper on the EC owners forum and it was totally resolved.

As for a dealer dropping the Eagle Cap line - yes, Baydo RV in Tacoma dropped the Eagle Cap line.
But not for lack of quality which is so wrongly inferred by a previous post.

I spoke with Baydos RV about why they don't carry Eagle Cap and it's all about PROFIT MARGIN for the dealer.
They want a CHEAPER camper so they can rake you the buyer good.

I think your post is disingenuous at best and disrespectful to readers.
Even the space shuttles blew up. Its a truck camper. . .and you've done nothing but bad mouth the brand?
Some readers may buy your line, but I don't.

WOW thats some anger there.

I can assure you that TCW didnt drop EC for Profit as you note your dealer did. Bill let me read his email to/from EC. It WAS about quality in his instance. So who is being disingenuous? talking about what you do not know.

I dont know anything about the EC board but we(myself and the OP) are not the first two to report problems with the units.

I cant speak to the OP. But I brought my camper back 4 times to the dealer before finally getting EC involved. Literally EVERY time I used the unit I had something new go wrong on a trip. I still have unresolved issues such as the fridge as noted by the OP. All I got so far from the factory was as the OP said, take it the dealer and we will make it right. Its at the dealer now, for the SIXTH time this year since May.

Your anger is misdirected. You must work for EC? Were you one of the quality guys I saw listed in the TC Magazine article?

[GeoBoy]

bighatnohorse wrote:

GeoBoy wrote:

As far as dealers dropping Eagle Cap because of "Quality Issues", Bill P. at Truck Camper Warehouse, the largest truck camper dealer on the East Coast, dropped Eagle Cap for that reason. Bill has been a truck camper, only dealer, for a very long time and if you look at the manufacturers that Bill represents, Bill knows QUALITY truck campers.

Your post appears to be nothing more than an assertion.
What's your source?

It was not an assertion it is a fact. I was shopping for a new TC looked at EC's in the past at Truck Camper Warehouse and this year when visiting I noticed new Host's but no new EC's. I asked Bill where the EC's were and he told me that until EC gets their QUALITY under control he wouldn't be handling EC. You can call Bill at 603-256-6655 and ask him for yourself.
We bought an Arctic Fox.

[COboondocker]

bighatnohorse wrote:
Okay. . .5 times at the dealer since February!
The product can't be used that way.
You have way more patience than I do.
I would be dead serious about an attorney and no more out-of-pocket expenses.

For the attorney, you'll need a detail written history of the problems, who you've spoken to, when you spoke, etc.
Have a well organized presentation just like you were going to trial for your prospective attorney. I would not post anything here that could be considered libelous and used against you until after the dust has settled.

But do keep us informed.

I don't feel like I've said anything Libelous, do you? If it's going to hurt my chances I'll take the thread down but I just expressed my disappointment in the all the issues we've had and listed the issues.

[bighatnohorse]

Okay. . .5 times at the dealer since February!
The product can't be used that way.
You have way more patience than I do.
I would be dead serious about an attorney and no more out-of-pocket expenses.

For the attorney, you'll need a detail written history of the problems, who you've spoken to, when you spoke, etc.
Have a well organized presentation just like you were going to trial for your prospective attorney. I would not post anything here that could be considered libelous and used against you until after the dust has settled.

But do keep us informed.

[bighatnohorse]

GeoBoy wrote:

As far as dealers dropping Eagle Cap because of "Quality Issues", Bill P. at Truck Camper Warehouse, the largest truck camper dealer on the East Coast, dropped Eagle Cap for that reason. Bill has been a truck camper, only dealer, for a very long time and if you look at the manufacturers that Bill represents, Bill knows QUALITY truck campers.

Your post appears to be nothing more than an assertion.
What's your source?

[blueglide]

Some folks get waaaay to worked up if somebody says something negative about a brand. Nothing said in this thread has been an EC 'bashing party' or hasn't been said about other brands and dealers at one point in time. They all have issues. I would be upset too if I had multiple problems in a very expensive TC that weren't getting resolved.

[Vinsil]

20+ days/nights and 1000 miles in our Northwood and not one single issue. Not that this matter much however it shows as a decent quality product and proves it can be done as a mass produced RV...and was 20k....no fridge issues with the Norcold and run it on propane going down the road.

[djg]

As for the fridge issue I have a livin lite by camplite that also has a fridge issue keeps heating up when we travel no one seems to know why and lap527 has the same problem with their fridge (dometic) so how do you solve an issue like that, I fixed mine by blocking some of the vent holes in the bottom because I think it's a air flow issue, but what happens if the fridge goes for a **** because of the blockage. When I stop at night I have to remove the duck tape over the vent and reinstall when we get ready to leave in the morning. It's very frustrating but at least the fridge stays cold by doing this, 32-33 constant but no tape 32 then after 2 to 3 hours of traveling up to 40 and keep traveling and up to 50 what r u supposed to do crappy fridges now, both my other 2 campers never had a problem, bought a new camper so I wouldn't have problems and now have a fridge problem, love the QC in these things, but barring the problem I still love the camper

[GeoBoy]

adambeck7 wrote:

bighatnohorse wrote:

adambeck7 wrote:

. . . I've contacted EC to see what they have to say but I'm not too happy. . .

Thats it? That's all you've done?
Did you go to the dealer first? What happened?
Who did you speak with at ALP? What was their response?
Where is this issue in the repair process?

So you bad mouth the manufacturer first? Without detailing the steps that you should have taken to resolve that issue?

Too many questions?
We've followed ONE complaint with ONE Eagle Cap camper on the EC owners forum and it was totally resolved.

As for a dealer dropping the Eagle Cap line - yes, Baydo RV in Tacoma dropped the Eagle Cap line.
But not for lack of quality which is so wrongly inferred by a previous post.

I spoke with Baydos RV about why they don't carry Eagle Cap and it's all about PROFIT MARGIN for the dealer.
They want a CHEAPER camper so they can rake you the buyer good.

I think your post is disingenuous at best and disrespectful to readers.
Even the space shuttles blew up. Its a truck camper. . .and you've done nothing but bad mouth the brand?
Some readers may buy your line, but I don't.

Actually no that's not all that I've done. The camper is sitting at the dealer for the FIFTH time since we bought it (at the end of February). Brad at ALP said to take it to the dealer, which I did. I understand he can't offer a lot on the word of someone emailing him. The camper has been sitting at the dealer for 6 days now and no word on what the fix is nor how long it will take to fix it. Am I a little frustrated? Hell yes I am and given what I've been through I'd say I have every right to be. It's 60 miles round trip to the dealer so each time something breaks that's 120 extra miles I put on the truck. So because my brand new camper is falling apart I'm out 600 miles of fuel. I'm also out hundreds of dollars worth of food because each time the dealer told us the fridge was fixed, it wasn't. I'm also probably going to miss our week long thanksgiving trip we had planned so I am pissed.

But I've been to the dealer and I've contacted Eagle Cap and I still have a broken camper sitting in the dealers lot.... I've also received loads of helpful advice on this forum which is why I posted. Maybe there was a fix for this or maybe others had the same thing happen and could offer some input.

I didn't get on here just bad mouthing them. I posted asking if this was to be expected and as you can see I have worked to get my issues resolved not just sit on the internet and piss and moan.

So please, tell me how I'm being disingenuous. Are you saying that a brand new camper should have a refrigerator that doesn't work after 4 attempts at fixing it and screws falling out of the basement? There are other issues we've had with it that I haven't detailed here, I can send them to you in a private message so I don't continue to "bad mouth the manufacturer" I'm sorry but for $40,000 I expect it to hold together for at least a few years.

As far as dealers dropping Eagle Cap because of "Quality Issues", Bill P. at Truck Camper Warehouse, the largest truck camper dealer on the East Coast, dropped Eagle Cap for that reason. Bill has been a truck camper, only dealer, for a very long time and if you look at the manufacturers that Bill represents, Bill knows QUALITY truck campers.