โMay-28-2015 09:13 AM
โMay-31-2015 05:01 AM
peaches&cream wrote:
I do not agree with you because:
We only see complaints from a very small number of posters. This means there are thousands of happy customers out there patronizing CW every week.
If you have the expierence you write about, you know there are a certain number of customers you will never make happy. If you spend all your time trying to make them happy, you will neglect your "good" customers.
Just observe any CW and you will find none are hurting for business. I don't think they will be closing doors anytime soon. The few complainers will drive off into the sunset, looking for someone else to bother and the "happy" customers will continue to visit the many CW stores and centers.
Comcast, Direct TV, Bank of America, these are just a few with the "worst" Customer Service, and they are not going under.
โMay-30-2015 06:09 AM
โMay-30-2015 05:47 AM
โMay-29-2015 03:58 PM
lanerd wrote:
Boy, you guys are tough. We always want to hear "the rest of the story" but seldom (if ever) do. Here is a person who is trying (even with a small detail) to keep us informed of his on going problem with CW. Give the guy a break! Sheesh!:R
Ron
โMay-29-2015 01:10 PM
โMay-29-2015 10:21 AM
โMay-29-2015 12:29 AM
โMay-28-2015 11:54 PM
thecoles wrote:
As suggested by Rudy I PM'ed him and received a call from someone don't recall the name. His question was do I want to cancel my orders I told him no not at this time but I would appreciate if he could check on my orders and let me know what the actual status is. He assured me that he would and would get back to me via e-mail. Another day has passed and still no word. Not sure if this was customer service or lip-service, time will tell. He said the warehouse is in arrears 5,000 orders plus and are receiving upwards of 6,000 orders per day. He did say they are doing what they can even added another shift to ship orders but had no idea how long it would take to catch up. Still can't believe management chose this time of year for their computer upgrade.
โMay-28-2015 12:59 PM
โMay-28-2015 12:34 PM
โMay-28-2015 11:12 AM
โMay-28-2015 10:48 AM