Marcus Lemonis -- Take Control and Clean Up Your Mess

[nomad297]

Marcus,

You and your "Team" are a pathetic example of how customer service should be handled.

I placed an order with your company almost two months ago and after spending 39 minutes on hold just now, I was told by your employee, Shana Hutton, that my order is still pending and no request has been made by your company to the distributor to ship what I have paid for -- freight and product costs. You stole my money and I want it back.

Last week I spoke with one of your esteemed Rapid Response Team people, Mark, who promised me that my refund was in the works, but I just found out that isn't true. Now, Ms. Hutton tells me, she has initiated my refund and I should see it in 7-10 working days. Do you really need my money that much longer? Where the hell is my money?

Marcus, get off your lazy ass and do something about this.

Thank you,

Bruce

[Good_Sam_Care_T]

To All,

Thank you all for your time and interest in this thread. At this time we are working with the OP to correct any and all problems he has experienced. Due to the comments made to other member's this thread will be closed. If the OP would like to update with the outcome he will have every ability.

Thank you,

Mark
Marcus' Rapid Response Team

[jake2250]

Hey,, life is full of choices,, I choose to exercise my freedom of choice! I have also stopped doing business with CW for just the same reasons!! Have found a local company in Sacramento that will meet or beat CW prices!! They are closer than CW and actually know me and my RV,, I get tired of being told what a company can't and won't do for me!! When I need something I enjoy the person behind the counter to say,, "hmmmm, I don't carry that or have that in stock,let me find that and get it for you"! Not,,"We don't carry that" then look at you like a cow looking at a new gate!! When you take the effort to take care of your customers, the customer continue to return!!! PERIOD!!

[peaches_cream]

Old-Biscuit wrote:
I would have expected Marcus to first contact Mark (Rapid Response Team) and find out WHAT was going on........then handle it...then post that it was resolved.



As for blocking members.....I find that play ground mentality
You know.....you stick your fingers in your ears and go nah,nah,nah
Blocking is same thing.

Playground mentality is what the OP is exhibiting. Whine, put every poster that does not agree with them down, and being sure they get in the last word. I had a little sympathy for OP when they started the original tread, but that is long gone. I hope Marcus comes back and tells OP to stick it where the sun don't shine and never pays another dime.

[obgraham]

I always enjoy how these threads always draw out the "moderators, please shut this down" and the "I'll block you" crowd.

It's the Internet, folks. You're not required to like everything you read here!

[Old-Biscuit]

I would have expected Marcus to first contact Mark (Rapid Response Team) and find out WHAT was going on........then handle it...then post that it was resolved.



As for blocking members.....I find that play ground mentality
You know.....you stick your fingers in your ears and go nah,nah,nah
Blocking is same thing.

[nomad297]

IAMICHABOD wrote:

nomad297 wrote:
edatlanta,

Your reading comprehension skills are seriously lacking and you are a total ass kisser. It's people like you who disgust me.

Bruce

edatlanta,

You voted for Obama......TWICE. Didn't you?

Bruce

My useless comments? peaches&cream, you are useless. How about contributing to the topic here. Are you capable?

Bruce

I have read it all and agree, Time to end this and I know now who is going on my Block list...........This is just dreadful.

Just dreadful. I sure love to see you liberals squirm.

Bruce

[HappyKayakers]

pennysmom09 wrote:

DutchmenSport wrote:
Pretty "cool" that Marcus responded personally. If I tried to get a response from my CEO of the company I work for, I'd probably get fired! So, regardless of the problem, I think that's pretty cool!

What would have been cool would have been for Marcus to say "I'll take care of it", not "tell me again what happened?". I also agree, all online shopping should be done with a Credit card. On more than one occasion I've had disputes that the cc company took care of.

X2 on "I'll take care of it"

[pennysmom09]

DutchmenSport wrote:
Pretty "cool" that Marcus responded personally. If I tried to get a response from my CEO of the company I work for, I'd probably get fired! So, regardless of the problem, I think that's pretty cool!

What would have been cool would have been for Marcus to say "I'll take care of it", not "tell me again what happened?". I also agree, all online shopping should be done with a Credit card. On more than one occasion I've had disputes that the cc company took care of.

[2112]

Oh No, keep it going. I'm enjoying this.

No, I have nothing else to add to the conversation.
But I am enjoying our new huge outdoor mat I received for renewing my GS membership.

[tbred]

qtla9111 wrote:

Carlos & Ranae wrote:
To moderator:

This post has digressed. The op has overstep the boundaries of civility.

Any time you are ready, please delete.

That's funny. It sounds like you work for the forum. I'm enjoying the thread, not so much the mud slinging, but how this problem will be handled.

I hope it stays open until Marcus has resolved the issue with the OP. Positive results are a good thing.

Interesting perspective. I was actually thinking all this madness sort of makes Camping World shine a little brighter by behaving professionally, although that doesn't detract from the original issue.

Do you really think we'll hear the outcome either way?

[qtla9111]

Carlos & Ranae wrote:
To moderator:

This post has digressed. The op has overstep the boundaries of civility.

Any time you are ready, please delete.

That's funny. It sounds like you work for the forum. I'm enjoying the thread, not so much the mud slinging, but how this problem will be handled.

I hope it stays open until Marcus has resolved the issue with the OP. Positive results are a good thing.

[Jacon]

Dick B

Your pathetic

[edatlanta]

I just added him to my blocked list after I notified the moderator of 4 different posts.

[IAMICHABOD]

nomad297 wrote:
edatlanta,

Your reading comprehension skills are seriously lacking and you are a total ass kisser. It's people like you who disgust me.

Bruce

edatlanta,

You voted for Obama......TWICE. Didn't you?

Bruce

My useless comments? peaches&cream, you are useless. How about contributing to the topic here. Are you capable?

Bruce

I have read it all and agree, Time to end this and I know now who is going on my Block list...........This is just dreadful.