Overcharge really tears it for me !

[thestoloffs]

I've been a loyal supporter of CW & Good Sam; in fact, we'd had great service from the Brownsville, MI location and from the ESP -- but I can't defend them anymore!

I sent the following to both CW Customer Service & mlemonis@campingworld.com:

"As a loyal Good Sam member & Camping World customer, I’m writing you to intervene in this issue.

In July, I received a mailing about CW’s introduction of the SmartPlug electrical system products. I had been anxiously awaiting this quality product, and when I saw that CW was carrying the combination Power Inlet and 30 Amp RV cordset, I placed my order on July 20th (#12558172).

When I received the kit drop-shipped from the manufacturer a few days later, I was pleased – until a few weeks later, when my friend looked on the CW site and found that the combination set sold for $295.99 – and that the two parts individually sold for $242.98 (a difference of $53.01) !! (See attached screenshot)

Why is this pricing backwards? I would expect that the combination set would be less costly than the individual parts, and hereby request a refund of the overcharge of $56.19 (53.01 + 6% sales tax charged) – per the “Campingworld.com Promise” of “Satisfaction Guaranteed”.

Sincerely,"

I've just received the following response from CW Customer Service:

"Thank you for contacting Camping World. We apologize for the inconvenience. Per our price guarantee, If an item you purchase from us goes on sale within 14 days from date of purchase, we will issue a merchandise certificate for the difference. Unfortunately, we would not be able to credit you back the difference in the two items."

They're just not getting it: the issue is not that an item went on sale after I purchased it; rather, it's that the combination kit is STILL priced at $53.01 HIGHER than buying the two component parts separately!

This wasn't a sale price, it's the standard listed prices for the three items! :h

And, no response from Marcus, himself.

No wonder there are so many "Guaranteed Unsatisfied" folks posting in this forum.

[Good_Sam_Care_T]

To All,

Since the OP has had resolution the thread will be closed.

[Bucky_Badger]

thestoloffs wrote:
OK, conspiracy theorists, you're reading too much into my words, or just taking the opportunity (however tongue-in-cheek you intend) to bash CW further -- when they did the right thing after being notified.

There was no non-disclosure agreement or even any form of a contract involved. I did receive a refund, considered as Goodwill, and they did change their pricing.

I am just naturally reluctant to discuss my finances on the board.

The only reason I ever quoted a dollar amount in my OP was to indicate the sizeable amount of the mispricing. If it had only been a matter of a few bucks, I would never have posted it in the first place, and been satisfied merely with my initial e-mail to CW.

However, when the "semi-automatic" response that I quoted came back -- and when I never heard from Marcus's personal e-mail, I felt it appropriate to escalate to a "Dear Marcus" forum (thus proving "10 months vs. 12 minutes" correct again).

Please, can we consider this matter closed? "Can we all just get along?"

Nice to hear that they made it right

[thestoloffs]

OK, conspiracy theorists, you're reading too much into my words, or just taking the opportunity (however tongue-in-cheek you intend) to bash CW further -- when they did the right thing after being notified.

There was no non-disclosure agreement or even any form of a contract involved. I did receive a refund, considered as Goodwill, and they did change their pricing.

I am just naturally reluctant to discuss my finances on the board.

The only reason I ever quoted a dollar amount in my OP was to indicate the sizeable amount of the mispricing. If it had only been a matter of a few bucks, I would never have posted it in the first place, and been satisfied merely with my initial e-mail to CW.

However, when the "semi-automatic" response that I quoted came back -- and when I never heard from Marcus's personal e-mail, I felt it appropriate to escalate to a "Dear Marcus" forum (thus proving "10 months vs. 12 minutes" correct again).

Please, can we consider this matter closed? "Can we all just get along?"

[Dog_Folks]

DownTheAvenue wrote:

Dog Folks wrote:

thestoloffs wrote:

Old-Biscuit wrote:
So HOW was the issue settled??

You state they acknowledged that they do have unusual pricing....was that what you needed. An acknowledgement?

If you check CW's site today, the price on the combination cordset & inlet has been repriced to be lower than the two parts individually. You can draw whatever inference you like from that fact.

Again, all I'll say is that I'm satisfied with their settlement; I consider anything else to be between CW & me as a personal matter. In my original post, I merely stated a figure because I was quoting my original communication with them verbatim.

No disrespect meant at all, and I am glad that CW came through for you.

But you posted on a public forum, and now the settlement terms are private? :h

Is non disclosure part of the settlement? If so, you can say so, nothing wrong with that.

Yep, you hit the nail on the head. In any settlement, Camping World requires a non-disclosure document signed. That in of itself shows that Camping World does not have the customers best interest at heart. They are worried that others, knowing the terms of a settlement, will want the same thing. This shows their true colors!

I am not defending CW.

Just want to point out that the use of non-disclosure is VERY common in all types settlements with all types of companies/people.

Their use does not necessarily mean that "Camping World does not have the customers best interest at heart."

Just curious if they are using nondisclosure. It is my bet they do, but only because advised to do so by their legal team.

[DownTheAvenue]

Dog Folks wrote:

thestoloffs wrote:

Old-Biscuit wrote:
So HOW was the issue settled??

You state they acknowledged that they do have unusual pricing....was that what you needed. An acknowledgement?

If you check CW's site today, the price on the combination cordset & inlet has been repriced to be lower than the two parts individually. You can draw whatever inference you like from that fact.

Again, all I'll say is that I'm satisfied with their settlement; I consider anything else to be between CW & me as a personal matter. In my original post, I merely stated a figure because I was quoting my original communication with them verbatim.

No disrespect meant at all, and I am glad that CW came through for you.

But you posted on a public forum, and now the settlement terms are private? :h

Is non disclosure part of the settlement? If so, you can say so, nothing wrong with that.

Yep, you hit the nail on the head. In any settlement, Camping World requires a non-disclosure document signed. That in of itself shows that Camping World does not have the customers best interest at heart. They are worried that others, knowing the terms of a settlement, will want the same thing. This shows their true colors!

[Dog_Folks]

thestoloffs wrote:

Old-Biscuit wrote:
So HOW was the issue settled??

You state they acknowledged that they do have unusual pricing....was that what you needed. An acknowledgement?

If you check CW's site today, the price on the combination cordset & inlet has been repriced to be lower than the two parts individually. You can draw whatever inference you like from that fact.

Again, all I'll say is that I'm satisfied with their settlement; I consider anything else to be between CW & me as a personal matter. In my original post, I merely stated a figure because I was quoting my original communication with them verbatim.

No disrespect meant at all, and I am glad that CW came through for you.

But you posted on a public forum, and now the settlement terms are private? :h

Is non disclosure part of the settlement? If so, you can say so, nothing wrong with that.

[thestoloffs]

Old-Biscuit wrote:
So HOW was the issue settled??

You state they acknowledged that they do have unusual pricing....was that what you needed. An acknowledgement?

If you check CW's site today, the price on the combination cordset & inlet has been repriced to be lower than the two parts individually. You can draw whatever inference you like from that fact.

Again, all I'll say is that I'm satisfied with their settlement; I consider anything else to be between CW & me as a personal matter. In my original post, I merely stated a figure because I was quoting my original communication with them verbatim.

[Old-Biscuit]

So HOW was the issue settled??

You state they acknowledged that they do have unusual pricing....was that what you needed. An acknowledgement?

[thestoloffs]

Update:

Calls received from Camping World & Elizabeth herself (yes, Virginia, there really is a live person named Elizabeth Black-Osborn).

CW acknowledges that they do have unusual pricing on the items, which are currently drop-shipped from the manufacturer, not warehoused or carried in CW stores. The CW buyers are checking the manufacturer's pricing to see if their wholesale costs are creating this apparent mismatch.

BTW, CW currently has the exclusive distribution rights to SmartPlug Systems' RV product line -- what's being sold through West Marine, Amazon, etc. is fine for the power inlet (vehicle side), but their 30A power cordset has marine-style Twist-lock pins for the shore side pedestal connector, not RV's straight pins.

If you want a factory manufactured, seamless 30A RV power cordset, CW becomes the only game in town. Otherwise, you'll have to buy a SmartPlug female plug & splice it on an RV cordset, or splice the RV male plug on their cordset with tinned ends. SmartPlug is good enough to provide detailed instructions and videos.

Even SmartPlug's web site doesn't have any listing on-line of the RV-style power cordset, presumably because of that exclusivity -- so I can't research their MSRP or wholesale costs.

I'm satisfied with how CW has settled the issue, and appreciate their quick response to my RV.net post.

Ready to close this thread, Mods.

[TinyoneRV]

While I understand the OP's disappointment at the charge, I don't think this is a case of overcharging. The missing information is the wholesale price of the items. The manufacturer may price the combination higher than the individual parts at the wholesale level.

Just checked the online prices for item 78758 (couldn't find the item number in the OP's post) and find just what the OP was concerned about. Seems no reason for pricing the parts below the combination. I wonder if its a pricing mistake.

Would really like to know.

[Travelon]

Typical Buyer's Remorse, you did not do the proper research and now expect CW to correct your mistake by complaining on their forum. Sorry, no sympathy from me.

Travelon

[time2roll]

Did you need a new cord? Amazon has the connector and inlet for $172 shipped.

[Teamfour]

thestoloffs wrote:
To those who have said (paraphrasing), "Too bad. You should have read closer", you're missing my point.

Most people who are changing from the standard Marinco "Park Power" fixtures to SmartPlug will require both the Cord set and Power Inlet, so they are more likely to buy the combined set item.

Therefore, to price that item significantly higher (~20%) than the individual items is either a significant error or is predatory pricing to take advantage of human nature.

If it's their error, then I'm giving them a chance to correct it and make it right.
If it's intentional pricing, however, then I'll shame them for their predation.

Elizabeth, you're getting the benefit of the doubt. I'll wait for your response before posting further.

I do see your point. However to imply that CW did this maliciously or in a predatory manner is giving them too much credit. I think it is an oversight on their part, but you did agree to pay the advertised price. I do hope they make it right simply out of goodwill.

[Rollnhome]

How did they overcharge? Didn't they charge you the advertised price? Your friend seen it was a better deal to buy them separate...you didn't. Sorry you missed the comparison but it was there for all to see. I see those kind of deals often especially in the grocery store.
Isn't this it for $184.00. Plug Never mind see it doesn't include cord.